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3 years ago

(CRM) system uses customer contact information for targeted _____. a. management b. inventory control c. marketing d. budgeting

Business

1 answer:

kobusy [5.1K]3 years ago

5 0

Answer:

c. marketing

Explanation:

CRM is an acronym for customer relationship management and it typically involves the process of combining strategies, techniques, practices and technology so as to effectively and efficiently manage their customer data in order to improve and enhance customer satisfaction. Therefore, this employees are saddled with the responsibility of ensuring the customer are satisfied and happy with their service at all times.

This ultimately implies that, customer relationship is focused on developing an ongoing connection between a business firm (organization) and all of its customers, as well as potential customers. The fundamentals of customer relationship is based on improving customer service, sales support, marketing communications, and technical assistance, so as to bring satisfaction to the customers and increase sales for the company.

Typically, the degree of satisfaction received by customers throughout their lifecycle is largely dependent on customer relationship management.

Marketing can be defined as the process of developing promotional techniques and sales strategies by a firm, so as to enhance the availability of goods and services to meet the needs of the end users or consumers through advertising and market research.

Hence, CRM system uses customer contact information for targeted marketing such as sending weekly letters, promotional messages, survey, etc.

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Jeff, the owner of the toy box (a toy store), has chosen his products carefully. they are all handmade of wood; none are cheap g

AlladinOne [14]

All of Jeff's activities are aimed at giving Jeff a sustainable competitive advantage through Strategic Positioning. Strategic positioning attempts to achieve a sustainable competitive advantage by preserving what is distinctive about a company. A company has a sustainable competitive advantage when it acquires some qualities or attributes which are different from other competitors in the market and which makes it outstanding in the market, and when these advantages last for many years, then they are known as sustainable competitive advantages.

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4 years ago

Pursley, Inc. owns 70 percent of Harry Corp. The consolidated income statement for a year reports $50,000 Noncontrolling Interes

jek_recluse [69]

Answer:

This $24,000 reflect under the financing activities

Explanation:

Basically there are three types of activities:

1. Operating activities: It includes those transactions which affect the working capital, and it records transactions of cash receipts and cash payments.

2. Investing activities: It records those activities which include purchase and sale of the fixed assets

3. Financing activities: It records those activities which affect the long term liability and shareholder equity balance.

The dividend is paid $80,000 and owns 70 percent so the final amount would be = $80,000 × 70% = $56,000

So, the cash outflow would be = $80,000 - $56,000 = $24,000

This $24,000 reflect under the financing activities

7 0

3 years ago

Hitzu Co. sold a copier costing $6,500 with a two-year parts warranty to a customer on August 16, 2018, for $13,000 cash. Hitzu

Marina CMI [18]

Answer and Explanation:

1. The computation of warranty expenses is shown below:-

Warranty expense in 2018 = Warranty for a customer × Rate of sales

= $13,000 × 6%

= $13,000 × 0.06

= $780

2. The computation of estimated warranty liability is shown below:-

As we have calculated in part 1 so it is same that is

Estimated warranty liability in 2018 = $780

3. The computation of Warranty expenses in 2019 is shown below:-

In 2019 no warranty expense is there so the correct answer is $0

4. The computation of estimated warranty liability is shown below:-

Estimated warranty liability = Warranty expenses in 2018 - Repairs cost

= $780 - $121

= $659

5. The Journal entries is shown below:

a. Cash Dr, $13,000

To Sales $13,000

(Being cash is recorded)

b. Cost of goods sold Dr, $6,500

To Merchandise inventory $6,500

(Being cost of goods sold is recorded)

c. Warranty expense $650

To Estimated warranty liability $650

(Being warranty expenses is recorded)

Estimated warranty liability Dr, $121

To Repair parts inventory $121

(Being warranty liability is recorded)

4 0

3 years ago

The key principle of supply chain management can be best summed up as ________ between multiple firms.

hram777 [196]

Answer:

Collaboration.

Explanation:

Supply chain management can be defined as the effective and efficient management of the flow of goods and services as well as all of the production processes involved in the transformation of raw materials into finished products that meet the insatiable want and need of the consumers. Generally, the supply chain management involves all the activities associated with planning, execution and supply of finished goods and services to the consumers.

The key principle of supply chain management can be best summed up as collaboration between multiple firms. These multiple firms include a company that is saddled with the responsibility of manufacturing, a wholesaler, and a retailer who typically sells the products to the customers or consumers.

Basically, these three (3) firms or individuals are required to collaborate with each other so as to meet the needs of the customers in a timely manner or fashion and at a fair price too.

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3 years ago

A customer's desire for a product coupled with the buying power or resources to obtain that product is called a ________.

Doss [256]

Pls help or ill fail

5 0

2 years ago