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Delicious77 [7]
3 years ago
13

Which of the following is the best example of an employee demonstrating the hospitality attitude of acceptance of responsibility

?
An employee at a hotel apologizes to a couple assigned to the wrong type of room and fixes the problem, even though it wasn't his mistake.
An employee at a hotel spends time talking with guests about their hobbies and interests, and then researches matching options for them in the local area.
An employee at a popular restaurant removes his facial piercings and covers his tattoos during his weekly shifts as a server.
An employee at a restaurant always makes sure to smile at all customers as she passes tables, not only the ones who have been assigned to her.
English
1 answer:
JulsSmile [24]3 years ago
4 0

Answer:

An employee at a hotel apologizes to a couple assigned to the wrong type of room and fixes the problem, even though it wasn't his mistake.

Explanation:

Acceptance of responsibility implies owing up to a fault. In the field of hospitality, the end goal is to keep the customers satisfied at all times. When a mistake is committed by any other staff and this warrants a complaint by a client, that would not be a time to assign blames. Since every staff represents the brand, the responsible thing to do at that moment will be to apologize for the mistake and try to correct it. Later, the attention of the staff who made the mistake can be drawn to it and corrected.

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Answer:

A lot

Explanation:

Elwood Curtis is a teenage black boy living in Florida in the early 1960s, and the protagonist of The Nickel Boys. A determined young man, Elwood lives with his grandmother, who takes him with her to the hotel where she works. While she’s cleaning the rooms, Elwood spends his time in the kitchen, peering out at the hotel’s dining room and imagining what it would be like to see a black person sitting at one of the tables. Elwood is particularly interested in the Civil Rights Movement because the only record he owns is a recording of Dr. Martin Luther King Jr. speaking at the Zion Hill Baptist Church in Los Angeles. During high school, Elwood works at Mr. Macroni’s cigar shop and reads magazines about the Civil Rights Movement, which is why he ends up admiring his new history teacher, Mr. Hill, who is an activist. Recognizing Elwood’s impressive determination, Mr. Hill helps him enroll in college classes, which he plans to take while finishing high school. On his way to his first class, though, he hitchhikes with a man who—unbeknownst to him—stole a car. Consequently, Elwood is arrested and sent to Nickel Academy, a reform school. At Nickel, it doesn’t take long before Elwood experiences the wrath of Spencer, the school’s superintendent, who brutally whips him for trying to break up a fight. This experience sends him to the infirmary, where his new friend, Turner, tells him that the safest way to get through Nickel is to simply keep to oneself, focusing only on earning enough merit points to “graduate.” Elwood initially decides to follow this advice, but when he hears that government inspectors will be visiting the school, he writes a letter to them outlining the institution’s egregious practices. Turner is against this idea but ultimately helps Elwood carry it out. That night, Spencer takes Elwood from his bed and beats him before putting him in solitary confinement. Several days later, Turner hears that Spencer is going to kill Elwood, so he helps him escape, but Elwood is shot and killed in the process.

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