Answer:
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Explanation:tjigtjkoujhbtu8uhghuthe ...com
According to the gaps model of service quality, Kevin's beliefs can be best described as <u>customer expectations</u>.
What is Gap's Model?
Product Managers from all sectors can utilize SERVQUAL (service quality gap model), a technique for measuring service quality gaps. Identifying gaps between client expectations and the actual services offered at various levels of service delivery is the goal of this model.
5 gaps in service quality model:
The five gaps in the service quality gap model are Knowledge, Policy, Communication, Delivery, and Customer. The five gaps model of service quality is known as the Gap model. The gap model of service quality analyzes gaps and problems between organizations and their customers.
Learn more about the Gaps model here:
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We see many examples in recent years of minority groups joining together to feel an emotional sense of safety, but also in order to show power in numbers. LGBTQ+ protests began at Stonewall in the 60’s. Before it was a riot, it was a gay bar where gay people could interact with one and other and express themselves. Another example is in 2020 when we saw this sort of alliance building through widespread protest for black lives, and an explosion of black owned organizations built to protect black people.
