<span>it requires a company or individual divide resources on multiple targets rather than one. Therefore, one must use these resources more efficiently because he or she is using the same amount, usually concentrated on one target, on multiple. A company should only use this strategy if it is extremely confident in its ability to market simultaneously to multiple groups.</span>
Answer:
e. It effectively separates the back office and the front office so each can focus on their own tasks in order to optimize their departmental performance.
Explanation:
- A service system is one that is focused on the growth of technology and information system. It's designed to give services that meet the expectations, needs, and wants of clients.
- It is apart of service management, sued in service operations, and found in service marketing. It's designed for client contact, capital flows, and the level of customer involvement.
Answer:
The correct answer is letter "C": To manage and track customer interactions.
Explanation:
Customer Relationship Management (CRM) is a managerial approach that uses Information Technology (IT) to store, analyze, and use customer information to find out trends in consumption and generate a better relationship with clients. CRM is a key component in the pursuit of engaging customers with a brand that allows corporations to maintain steady sales levels or increase it.
CRM allows sharing and maximizing the knowledge of clients to understand their needs and anticipate them.
I think it is d. none are correct
