Answer: vertical analysis
Explanation:
Vertical analysis is when each item on a financial statement is compared with a total amount from the same statement.
Vertical analysis refers to a financial statement analysis method whereby each line item in a statement is listed as a percentage of the base figure. In such case, each amount in the income statement will then be restated as a percentage of sales.
Answer:
C) either acquiring a company that has already developed the capability or else acquiring the desired capability through collaborative efforts with outsiders having the requisite skills, know-how, and expertise.
Explanation:
Organisational capability is defined as a companie's ability to manage its resources in meeting customer needs. It enables the business effectively gain advantage over competitors.
Organisational capability is what a business does very well that sets it apart from others, it is unique and not easily replicated.
Instead of building capability in-house, a company can acquire a company that has already developed the capability or else acquire the desired capability through collaborative efforts with outsiders having the requisite skills, know-how, and expertise.
One accommodation that her employer can implement is that whenever a customer has a question of some sort that another employee is available to take over and answer the question.
Another accommodation that her employer could could simply have a system where they can not only communicate with the customers but also hand them over without any complications.
<h3>How do employees communicate with customers?</h3><h3>7 Rules for Effective Customer Service Communication</h3>
- Personalize the interaction. ...
- Avoid negative phrases. ...
- Use positive language with a touch of empathy. ...
- Listen closely and avoid interrupting the customer. ...
- Use consistent brand vocabulary. ...
- Give thorough answers to technical questions. ...
- Make communication clear and concise.
<h3>What is effective communication in the workplace?</h3>
Exchanging information and ideas within an organization is called workplace communication. However, effective communication occurs when a message is sent and received accurately. In every aspect of life (both professional and personal), effective communication is important to success and happiness.
Learn more about communication here:
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brainly.com/question/20479271</h3>
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