Question

Rekha, a server in the coffee shop of a large hotel, noticed a customer shivering and rubbing her arms. Rekha noticed the woman was sitting right under a vent. She immediately went to the customer and asked if she could seat her somewhere else. After seating the customer in a warmer spot, Rekha asked maintenance to address the problem. Rekha's actions are called _____ .

Answer 1

Answer:

displaying good customer relations.

Explanation:

Note, we are told that Rekha took the initiative to meet the customer when she noticed that the customer was not comfortable in the coffee shop of the hotel.

It is reasonable to believe that the next the customer visits the hotel she would have formed a good relationship with Rekha because of the way she was treated, or in other words because of the good customer relationship she had experienced.