Question

Karl and Kara own a business that specializes in providing outdoor adventure experiences for tourists. They employ a staff of eight adventure guides who are responsible for providing each client with a safe and enjoyable outdoor experience. Recently, Karl and Kara received a number of complaints about the guides from clients. Karl believes that the problem can be resolved by providing the guides with additional customer service and communication training. But Kara suggests that before investing resources into training, they should conduct a needs assessment to see if training is the best solution, and if so, which type of training would be the most beneficial.

Answer 1

Answer: Needs assessment

Explanation:

Your question isn't well written as you've already given the answer to the question which is needs assessment.

A needs assessment is used for determining the needs as well as addressing the needs between the present conditions and the desired conditions.

The main purpose of needs assessment is in order to know the people whom are in need and the types of needs.