When you go to a shop or office and you ask for the manger for help or for a complaint etc that is in person customer service as you’re in person to receive the customer service.
Crossroads, a sad vaudeville by Carlos Solorzano who comes from Guatemala. The quote relates to how the woman learn about how the man is looking for a young and beautiful girl like in the picture he has. When the woman realizes the man doesn't recognize her when she lifts her veil -despite having given him hints that she was the woman in the picture- she learns she can never be the woman in the picture so she leaves.
