Answer:
Knowing the supervisor's knowledge
Explanation:
In making a pitch about a particular idea it is important to to follow the steps of advocacy in order to effectively promote the idea and get a positive result.
In the given scenario Karla makes a pitch to her supervisor about changing their company's stance on recycling.
The steps to follow are:
- identify a challenge or opportunity
- determine your audience
- find out what they already know or perceive
- determine how receptive they are
- establish objectives for the audience
- define points for the audience
- determine channel of communication
- decide on needed resources
- set timelines for activities
- evaluate success
Karla did not know her supervisor was already considering a change to the recycling policy.
So she failed to determine her Supervisor's knowledge of the situation.
