Question

Eureka! Is a telephone and Internet-based concierge service that specializes in obtaining things that are hard to find (e.g., Super Bowl tickets, first-edition books from the 1500s, Faberge eggs). It currently employs 60 staff members who work 24 hours per day (over three shifts). Staff answer the phone and respond to requests entered on the Eureka! Web Site. Much of their work is spent on the phone and on computers searching on the Internet. What type of connections should Eureka! consider from it’s offices to the outside world, in terms of phone and Internet? Outline the pros and cons of each alternative below and make a recommendation. The company has four alternatives:
1. Should it use traditional analog services, with standard voice lines, and use modems to dial into its ISP ($40 per month for each voice line plus $20 per month for each Internet access line)?
2. Should the company use standard voice lines but use DSL for its data ($40 per month per line for both services)?
3. Should the company separate its voice and data needs, using standard analog services for voice but finding some advanced digital transmission services for data ($40 per month for each voice line and $300 per month for a circuit with 1.5 Mbps for data)?
4. Should the company search for all digital services for both voice and data ($60 per month for an all-digital circuit that provides two PCM phone lines that can be used for two voice calls, one voice call and one data call at 64 Kbps, or one data call at 128 Kbps)?
5. Should the company invest in a modern-day fiber optic 10Mb/s flex? Research price.
NOTE: PLEASE PROVIDE DETAIL ANSWER OF THIS QUESTION.

Answer 1

Explanation:

Should the company separate its voice and data needs, using standard analog services for voice but finding some advanced digital transmission services for data ($40 per month for each voice line and $300 per month for a circuit with 1.5 Mbps for data)?