I got ya girly...
The rising action would be cinderella's family mistreats her...
the falling action would be that cinderella's shoe was revealed to her...
the rest should be pretty easy!
I think it’s a. the use of bolding, font size, and headlines
The only word out of these four which has an obvious negative connotation is C) harangue. That word means <em>to lecture somebody in an aggressive manner</em>, which is negative.
The other words have neutral connotation.