Question

Read the following editorial and answer the question that follow.

Answer 1

Answer:

Hyundai:Rising Sales, Falling Quality?

1) The author of this editorial suggest that:

a. rapid expansion gets in the way of quality control

2. The criticisms responsible for the problems Hyundai encountered with its steering system are:

b. Workers may be asked to make suggestions for improvement, but their suggestions may not be implemented.

c. Implementing total quality management may consume resources that would otherwise be directed toward production of goods and services.

d. Benchmarking best practices in other organizations may reduce true innovation,

Explanation:

Total quality management is a management approach in which all the members of the organization actively participate in improving processes, products, services, and the organizational culture in order to achieve long-term organizational success through customer satisfaction.  Benchmarking helps an organization to improve the quality of its products and services and its overall business performance.