Creates a conflict for the main character
Answer:
were
Explanation:
Was is singular past tense and there are two policies. So it would be Plural past tense which is were.
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look for first person words. I, me, my mine, etc. referring to oneself
The first word in quotations does NOT always need to be capitalized. If you are quoting what someone said, it should be capitalized, and so should the title of a book, movie, song, etc., and if the first word in quotations is the first word of a sentence. If you are just quoting a small part of a phrase/song/something that has already been written by someone else, it does not have to be capitalized.