Hello! According to this scenario Leslie needs to act according to policy. In the most polite way that she can she should show the customer the information and state the consequences. If this fails to work she should bring in her manager/supervisor to the situation.
Hope this helps! If you have any other questions or would like further explanation just let me know! :)
Is this a question or a statement?
Our Solar System has nine major planets. Only one is knows to have intelligent life.
Or if it must be in one sentence:
Our Solar System has nine major planets, but only one is knows to have intelligent life.