Question

Chegg - Discuss the differences of productivity measurement in service and manufacturing. Why is productivity improvement more difficult in the service sector

Answer 1

Explanation:

The measurement of productivity in service and manufacturing is different in the sense of the ability to measure productivity, as a service has different characteristics that are Intangibility, Inseparability, Variability and Perishability, it is more difficult to measure its productivity, for example, a service is variable, so even if there are standards for the provision of that service, there are issues that will vary and this can change productivity.

There is also the fact that if the productivity measured by the capacity in the service sector is influenced by the loss of quality of the same, as customers may feel hurt if there is a rush in a service provided, for example, so that the service is more productive .