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IRISSAK [1]
3 years ago
6

Toronto-based Mercedes-Benz Canada, with a network of 55 dealers, did not know enough about its customers. Dealers provided cust

omer data to the company on an ad hoc basis. Mercedes did not force dealers to report this information. There was no real incentive for dealers to share information with the company. How could CRM and PRM systems help solve this problem?
Business
1 answer:
frutty [35]3 years ago
6 0

<u>Explanation:</u>

Mercedes-Benz adopts a method where the dealers are the only contact with the customers and company has failed to communicate with the customers directly.

Customer Relationship Management (CRM) is a tool that can be utilized by the company for easier day to day work. The information can be kept up to date which is easy to import, export and apply statistics to find information. The information can be accessed by Mercedes from anywhere. It helps to connect with the customers.

Another tool Partner Relationship Management (PRM) is used to connect with partners. The tasks can be scheduled and performance can be managed. Information and report details can be shared with the help of CRM and PRM from dealers and partners with Mercedes.

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Assuming that the car was stolen prior to delivery to abc motors and without the knowledge of any representative of abc motors,
tamaranim1 [39]

I believe in this case that ABC motors is the customer and the car was still being delivered to their office. Therefore the correct answer to this is:

The title of ABC motors would be “Void”

<span>This is considered right away as Void since there was no information or any knowledge on the part of ABC motors about the stolen car. </span>

7 0
3 years ago
If your company does not have a manual that describes all the major product warranties, you should:
bagirrra123 [75]

Answer:

C. Decide on a general, neutral comment you can make if customers ask you about a warranty

Explanation:

The comment might be that each product contain the warranty within the box.

3 0
4 years ago
A company has got $500 in cash and cash equivalents, $300 in inventory and $200 in account receivables. The firm has long term a
ElenaW [278]

Answer:

The computation is shown below:

Explanation:

The computation is shown below:

Current ratio = current assets ÷ current liabilities

where,

Current assets = cash + inventory + account receivables

= $500 + $300 + $200

= $1000

Current liabilities is

= $200 + $400

= $600

So, the current ratio is

= $1,000 ÷ 600

= 1.67 times

Debt Ratio is

= Total Liabilities ÷ Total Assets

= $600 ÷ $1,500

= 40%  

TIE is Time Interest Earned ratio

= EBIT ÷  Interest Expense

= $5,000 ÷ $2,000

= 2.5

Profit margin is

= Net Income ÷ Total Sales

= $800 ÷$10,000

= 8%

And,

Total asset turnover  is

= Sales ÷ Total Assets

= $10,000 ÷ $1,500

= 6.67

7 0
3 years ago
Provide a couple of examples of economic regulations that a government might put into place and why
Vilka [71]

Answer:

the reason for economic regulation is for that the economy will be maintained and not be distrupted and it will be to grow higher

6 0
3 years ago
Investment risk may broadly be categorized as either unsystematic or systematic risk; both types of risk together constitute tot
olganol [36]

Answer:

standard deviation

Explanation:

Systemic risk is risk inherent in a market and cannot be diversified.

systemic risk is measured by beta

unsystemic risk is risk specific to a business and it can be eliminated by diversifying portfolio

the sum of systemic and unsystemic risk gives total risk and it is measured by standard deviation

3 0
3 years ago
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