I think it will be number 4
When listening at work you can become a better employee because you are aware of everything for one. But also because listening to others in general is respectful to do. So for example one of your employees needs someone to fill in for them and you are available but you weren't listening that means they have to go to work or find another active listening employee and you get less money.
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Yes B is the right answer, to produce a catharsis you are changing the emotion of the readers to show empathy.
