The answer is c.
The problem is basically asking which of the answers is greater than 11,987 but less than 12,014. Out of those answers 12,001 fits the description
The FAIR Act protects consumers from unfair billing practices.
yes. That is True. A buisness letter is formal, and uses profession writing and formatting. A friendly letter is playful, and does not need to be formal, and respectful. (In writing terms) A buisness letter is professional and serious. It is True.
~Silver
