Question

Imagine you are in a situation in which a patient shows up for an appointment on the wrong date and time. she is angry and is certain that she is correct about when her appointment is supposed to be, but you have a different date and time in the schedule. what are some strategies you can use to correct this miscommunication? what can you do to demonstrate professional appropriate communication?

Answer 1

First I would apologize to the patient for the miscommunication. It would be unprofessional to place the blame directly onto the patient, as it is absolutely possible t was also a clerical mistake. I would again apologize and either see if we could fit the patient in that day at the closest available time slot or offer the next closest opening for another day.