The plot complication was when the church caught on fire so B is your best answer
A. It's just a conversation.
I believe the correct answer would be “desired” :)
I am going with B because using a phone call, the customer can notice emotion, if you send a text or something, the person won't know if you actually mean the apologies. Hope i helped. Have a nice day.
When in disgrace with fortune and men's eyes,
I all alone beweep my outcast state,
Haply I think on thee, and then my state,
(Like to the lark at break of day arising
From sullen earth) sings hymns at heaven's gate;