The correct answer to this open question is the following.
Unfortunately, you did not attach the texts you read or some excerpts to know what they talk about.
However, trying to help you, we can comment on the following.
The situation that I witnessed regarding communication in an organizational change situation was in the company where my father worked.
This company tried to promote a more inclusive workplace, hiring people from different backgrounds of life, ethnicities, races, and nationalities. The Communications Department made a good effort to be inclusive to inform the employees, inviting them to express themselves openly because the managers also wanted people to be confident to make their voices heard.
They used proper and formal language. They wanted people to be welcome to express their concerns.
As I mentioned before, this was a Communication program to let employees know that the company was changing for good. More diversity and more openness, as well as inclusion.
As far as I'm concerned, the program was successful in that employees really felt that managers were honest in the effort.
