<span>In the context of evaluating service quality, assurance refers to the knowledge and courtesy of employees and their ability to convey trust. Assurance is defined as having confidence in one's abilities and a promise, guarantee from others. In the context of evaluating service quality, having assurance means you can trust that the quality of the service being provided will be to the best of the organizations abilities. You never want to feel like you aren't sure if the quality of service you're going to be paying for may or may not be great. </span>
Answer:
Law of Diminishing Marginal Utility
Explanation:
The Law Of Diminishing Marginal Utility states that all things being equal as consumption rises the marginal utility derived from additional unit of consumption falls.
Answer:
The correct answer is D) strictness
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Explanation:
A rigorous boss demands more than what employees can give, he is a perfectionist, he criticizes in a destructive way. This behavior is very clearly explained by Douglas McGregor in his theory X, where he mentions that this type of managers consider people simply as a means of production and that they are only moved by the salary they earn, that they do not enjoy their work and that they are for lazy nature.