Answer:
1.critical thinking skills_ the ability to evaluate and solve problems
2.empathy _ placing yourself in the shoes of someone else
3. detailed oriented_ the ability to pay attention to minute aspects of a task
4. flexibility _ the ability to adapt to ever changing situations
6. self motivation_ having the initiative to work without supervision
7. professionalism_ showing respect and courtesy to staff and patient
8. attitude_ having a positive and caring appearance
9. integrity_ honesty, reliability and dependability
10. diplomacy _ the ability to communicate in a non offensive manner
11. team member _ taking on additional job responsibilities to assist other staff members
