Answer:
The difference between the customer who just bought the product and the client who is crazy about this product or brand is huge, even if the nominal amount of the purchase is the same. In other words, an ordinary customer’s dollar is not equal to a eager fan’s dollar. There is a formal way of dividing customers into categories - the Net Promoter Score (NPS). NPS measures customer loyalty and satisfaction. Moreover, an index value of minus 100 means that all customers are critics, and plus 100 means that all customers are promoters of this product/brand.
The main thing for the consumer is the product’s functionality, ease of use, simplicity, high-quality satisfaction of needs. For the fan, the emotional effect of owning and using the product is of great importance.
An important practical consequence of the foregoing is that working with consumers and fans, understanding their needs requires completely different skills and it is advisable that people with relevant experience and knowledge engage in this activity.
People are becoming more demanding. A quick service or a meaningless gift will no longer cause the customer to return and all the more so to become a fan. But the combination of good service and positive emotions is still "addictive. "
Explanation:
Normandy landing part of WWII. However you could just call it Normandy Landing. Hope this helps.
Answer:
The first three of these postwar amendments accomplished the most radical and rapid social and political change in American history: the abolition of slavery (13th) and the granting of equal citizenship (14th) and voting rights (15th) to former slaves, all within a period of five years
Explanation:
War can wipe out a generation of men and cause a slight dip in the birth rates. Over 60 million people died in World War II. Women end up raising children on their own because their husbands died in the war. The anxiety, guilt, grief and other emotions disrupts families and changes social patterns...
Answer:
they have changed massively
