Answer:
http://digitalexhibits.libraries.wsu.edu/exhibits/show/prohibition-in-the-u-s/bootlegging-during-prohibition
Explanation:
Refrain is in a song not a poem so C. Refrain.
Dear sir or ma'am, (if a name is given use a name) or just begin with Hello,
I received an overdue notice about ___________(book) but I know I returned the book to you on _____ (date) because I have a receipt of return with that book listed on it.
I hope this will clear up any confusion and they charge will be removed from my account
Thank you,
(Your name)
