After reading the passage, we can say that the Wintergarden Resort was experiencing a severe knowledge gap.
- In service marketing, knowledge gap refers to the difference between what the customer expects and what is actually provided to him by the company.
- In the case of Wintergarden Resort, the knowledge gap is quite big.
- Juanita's expectations were not met at all. She is most likely going to leave the resort referring to the hotel experience as disappointing.
- To reduce the gap, the resort can step up to the tasks of actually providing what they advertise:
- The pool should be properly heated;
- The rooms should be ready before the customers arrive;
- The singer should be able to sing;
- The breakfast should be fresh.
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Answer:
Explanation:
Throughout his life, books were vital to Thomas Jefferson's education and well-being. When his family home Shadwell burned in 1770 Jefferson most lamented the loss of his books. In the midst of the American Revolution and while United States minister to France in the 1780s, Jefferson acquired thousands of books for his library at Monticello. Jefferson's library went through several stages, but it was always critically important to him. Books provided the little traveled Jefferson with a broader knowledge of the contemporary and ancient worlds than most contemporaries of broader personal experience. By 1814 when the British burned the nation's Capitol and the Library of Congress, Jefferson had acquired the largest personal collection of books in the United States. Jefferson offered to sell his library to Congress as a replacement for the collection destroyed by the British during the War of 1812. Congress purchased Jefferson's library for $23,950 in 1815. A second fire on Christmas Eve of 1851, destroyed nearly two thirds of the 6,487 volumes Congress had purchased from Jefferson.
Through a generous grant from Jerry and Gene Jones, the Library of Congress is attempting to reassemble Jefferson's library as it was sold to Congress. Although the broad scope of Jefferson's library was a cause for criticism of the purchase, Jefferson extolled the virtue of its broad sweep and established the principle of acquisition for the Library of Congress: “there is in fact no subject to which a member of Congress may not have occasion to refer.” Proclaiming that “I cannot live without books,” Jefferson began a second collection of several thousand books, which was sold at auction in 1829 to help satisfy his creditors.
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Answer:
Option B.
Explanation:
Required complete disclosure of relevant financial information for publicly offered securities in the primary market, is the right answer.
The Congress of the United States enacted the Securities Act of 1933 on 27th May 1933. It was the time of the Great Depression. Passed according to the Interstate Commerce Clause of the Constitution, it expects every proposal or selling of securities that practices the means and contributions of interstate commerce to be listed with the SEC under the 1933 Act unless an exclusion from certification exists following the law.