Answer: $22637.98
Explanation:
Based on the information given in the question, the equivalent annual cost of the tool will be calculated as:
We first calculate the present value which will be:
= 10000 + 20000/(1+.10) + 20000/(1+.10)^2 + 20000/(1+.10)^3 + 20000/(1+.10)^4 + 20000/(1+.10)^5
= $85815.74
The the equivalent annual cost will be:
= Present Value/PVIFA(10%,5)
= 85815.74/3.7908
= $22637.98
Answer: $20,000
Explanation:
Bonds are to be carried in the books at their fair value which is their market value. That value is $20,000 in this instance and so Dyckman Dealers will have to record the bonds at that $20,000 value.
Investment analysis are not a basis for recording bond prices. They are simply a basis for making investment decisions. For instance, because they believe that the bond is overvalued, they can benefit from this by short selling the bond and waiting for it to drop in price.
Answer:
b. follow up with a written message that documents the phone call and promotes goodwill.
Explanation:
CRM is an acronym for customer relationship management and it typically involves the process of combining strategies, techniques, practices and technology so as to effectively and efficiently manage their customer data in order to improve and enhance customer satisfaction. Therefore, this employees are saddled with the responsibility of ensuring the customer are satisfied and happy with their service at all times.
When calling a customer by phone to address a problem or disappointment, you should describe the problem and apologize, offer an explanation and resolution, and follow up with a written message that documents the phone call and promotes goodwill. This would go a long way to pacify and encourage the customer not to ditch the brand, as well as mitigating or erasing the perceived bad image of the company.