Answer:
There are some techniques that help in delivering negative messages, it is necessary that managers know how to use them in order to reduce the impact of negative communication.
Explanation:
When delivering bad news, there are some techniques for dampening messages that can assist in the impact with which the recipient understands the message, so the sender must write the message using a positive and optimistic way, being clear about the existence of the problem, but seeking optimistic solutions that guarantee your total solution. The sender can begin communication seeking the receiver's understanding of the facts that led to the problem, which increases empathy and increases understanding about the situation that caused the bad news to appear.
In the case of the above question, communication could occur as follows:
<em>Dear Administrative Director of M / S Degree College,</em>
<em>I begin this letter with the intention of leaving you totally part of the contractual situation established on date xx. I know that the deal was that the publisher would deliver all the publication materials within 1.5 months, but there was an exponential increase in demand that was not foreseen in the planning, due to the promotions announced in the period, which caused a delay in the publisher's deliveries.</em>
<em>I kindly ask for your understanding and make myself entirely available to solve the problem, I also suggest a reduction of 10% of the value established in the contract and 10% of a discount for future negotiations.</em>
<em>I also reiterate that the material will be delivered within a period of 1 month with an extra premium edition bonus to resolve any situations contrary to those provided for in the contract.</em>
<em />
<em>Kind Regards,</em>
<em>xxx</em>
