Answer:
a. The probability is 0.735
b. The probability is 0.6296
c. The probability is 0
Step-by-step explanation:
If we assume a binomial process, the probability that x customer are willing to switch companies is:
nCx is calculated as:
Where n are the 20 cable customers and p is the probability 0.2 that the cable customer are willing to switch companies.
Then, P(x) is:
The probability that between 2 and 5 (inclusive) customers are willing to switch companies is:
P(2≤x≤5) = P(2) + P(3) + P(4) + P(5)
Where P(2), P(3), P(4) and P(5) are equal to:
So, P(2≤x≤5) is:
P(2≤x≤5) = 0.1369 + 0.2054 + 0.2182 + 0.1745 = 0.735
At the same way, the probability that less than 5 customers are willing to switch is:
P(x<5)=P(0)+P(1)+P(2)+P(3)+P(4)
P(x<5)=0.6296
Finally, the probability that more than 16 customers are willing to switch is:
P(x>16)=P(17)+P(18)+P(19)+P(20)
P(x>16)=0
