As a technical support rep, Michael's first task will be option b: Determine the purpose of the message he will send as a response.
<h3>Who is a technical support rep?</h3>
The role or duty of a Technical Support is known to be any person that tends to troubleshoot customer tech issues.
Note that they are said to be people who often resolve issues that are linked to computers, phones, tablets, and others.
Therefore, As a technical support rep, Michael's first task will be option b: Determine the purpose of the message he will send as a response.
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See option
a. conduct any necessary research
b. determine the purpose of the message he will send as a response
c. Hit the "reply" button
d. start composing his reply
Answer:
Answer to both the question is View Master.
Explanation:
Slide Master View is an element in PowerPoint that enables one to bring modification in slides and slide layouts in the presentation applications. From this option, one is able to edit the slide master. By modifying the slide master, every slide in the presentation is affected. Using this feature, one can also modify single slide layouts.
To select Slide Master command, go to View then select the Slide Master Command, and the Slide Master view will appear on the screen.
Therefore, View Master is the correct answer.
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