1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
kolbaska11 [484]
3 years ago
12

Universal Containers' contact center manager needs to measure the following metrics: - Agent productivity - Customer satisfactio

n Which report should a consultant recommend?
a. Average speed to answer
b. First contact resolution
c. Escalation rate
d. Average handle time
Business
1 answer:
VLD [36.1K]3 years ago
8 0

Answer: Average handle time

First contact resolution

Explanation:

Since the center manager needs to measure the productivity of the agent and the customer satisfaction, the report that should be recommended by a consultant would be the average handle time and the first contact resolution.

The average handle time shows the time taken for a transaction to be completed. This can be used to determine the productivity of agents. Also, first contact resolution can be used to determine customer satisfaction as it shows the number if queries that were successfully resolved.

You might be interested in
Households act as suppliers when they provide:
Korolek [52]
A! Hope this was helpful for you.
7 0
3 years ago
The cost of raising capital through retained earnings is the cost of raising capital through issuing new common stock. The cost
Licemer1 [7]

Answer:

Explanation: Cost of equity can be defined as the return that the investors demand for bearing the risk of ownership in company's equity shares. It can be computed by using CAPM model which is represented as follows :-

cost of equity = risk free rate + beta *(market risk premium)

K_e=\:R_f\:+\beta \left ( Er_m \right )

K_e=\:3.86\%\:+\b0.92 \left ( 5.75\% \right )

         = 9.15%

3 0
3 years ago
Calculate the total productivity measure for this company for both years. ( Round your answer to 2 decimal places.) Calculate th
umka2103 [35]

Answer:

Explanation:

As the question was missing data, I have done a quick google search and found the question which I am uploading it here as an image.

<h2>DATA:</h2><h2 /><h3>Last Year:</h3>

      Labor Input = $30,100

      Raw Materials Input = $35,100

      Energy Input = $5010

      Capital Input = $50,010

      Other Input = $2010

      Sales Output = $200,100

<h3 /><h3>This Year:</h3>

      Labor Input = $40,100

      Raw Materials Input = $45,100

      Energy Input = $6050

      Capital Input = $49,750

      Other Input = $2875

      Sales Output = $202,100

<h2>FORMULA:</h2>

Productivity = Output / Input

<h2>CALCULATION:</h2>

Total Input of Last Year =

                             $ (30,100 + 35,100 + 5010 + 50,010 + 2010) = $122,230

Total Input of This Year =

                             $ (40,100 + 45,100 + 6050 + 49,750 + 2875) = $143,875

<h3>TOTAL PRODUCTIVITY:</h3><h3 />

                                               Last Year                                 This Year

Output in ($)                         $200100                                 $202100

Input in ($)                              $122230                                 $143875

Total Productivity      200100 / 122230 = 1.64          202100 / 143875 = 1.40

<h3></h3><h3>PARTIAL PRODUCTIVITY:</h3><h3></h3><h3>Last Year:</h3>

Partial Productivity Labor = 200100 / 30100 = 6.65

Partial Productivity Capital = 200100 / 50010 = 4.00

Partial Productivity Raw Materials = 200100 / 35100 = 5.70

<h3>This Year:</h3>

Partial Productivity Labor = 202100 / 40100 = 5.04

Partial Productivity Capital = 202100 / 49750 = 4.06

Partial Productivity Raw Materials = 202100 / 45100 = 4.48

3 0
3 years ago
Jackson Company had a net increase in cash from operating activities of $10,000 and a net decrease in cash from financing activi
zmey [24]

Answer:

A. an outflow or decrease of $1,000.

Explanation:

Ending balance of cash = Opening balance of cash + Net cash flow of the period

Ending balance of cash = Opening balance of cash + ( Cash flow from operating activities + cash flow from investing activities + cash flow from financing activities )

$11,000 = $4,000 + $10,000 + cash flow from investing activities - $2,000

$11,000 = $12,000 + cash flow from investing activities

Cash flow from investing activities = $11,000 - $12,000

Cash flow from investing activities = -$1,000

7 0
3 years ago
Which of the following will likely lead to cost-push inflation? Select the two correct answers. (1 point)
MakcuM [25]

Considering the available options, the statements that will likely lead to cost-push inflation include <u>"An increase in the price of oil has reduced supply of all goods and services that use oil as an input."</u>

The other options that will likely lead to cost-push inflation are "<u>Consumers become more comfortable with debt, increasing their spending as they take on more loans.</u><u>"</u>

<h3>What is Cost-Push inflation?</h3>

Cost-Push inflation is a type of inflation caused by the rise in the cost of wages and raw materials.

This implies that the rise in wages allows the consumers to spend more money on limited supply.

Also, when the rise in the cost of materials reduced the supply of all goods and services.

Hence, in this case, it is concluded that the correct answer is options A and E.

Learn more about Cost-Push inflation here: brainly.com/question/4540785

4 0
2 years ago
Other questions:
  • Which of these factors would tend to lower overall property values most in a single-family residential neighborhood?
    8·1 answer
  • The worldwide product structure is usually considered best to implement a/an _____ strategy.
    12·1 answer
  • After the end of the 2022 fiscal year but before financial statements were issued, Palladin Company learned that an arbitrator h
    7·1 answer
  • (Chemical Manufacturing) A chemical manufacturer produces a certain chemical compound every Sunday, which it then sells to its c
    14·1 answer
  • 10. HHH Inc. reported $12,500 of sales and $7,025 of operating costs (including depreciation). The company had $18,750 of invest
    14·1 answer
  • Janes Company provided the following information on intangible assets: A patent was purchased from the Lou Company for $1,100,00
    7·1 answer
  • 4. Leon is catering a luncheon. He is only supplying the food. What kind of catering service is he providing? A. Social B. Corpo
    5·1 answer
  • Identify the accounting assumption or principle that is described below.
    7·1 answer
  • Tommy is about to order a steak dinner with a salad at his favorite restaurant. The restaurant recently raised its prices on ste
    9·1 answer
  • What is not a service business?
    13·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!