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kolbaska11 [484]
2 years ago
12

Universal Containers' contact center manager needs to measure the following metrics: - Agent productivity - Customer satisfactio

n Which report should a consultant recommend?
a. Average speed to answer
b. First contact resolution
c. Escalation rate
d. Average handle time
Business
1 answer:
VLD [36.1K]2 years ago
8 0

Answer: Average handle time

First contact resolution

Explanation:

Since the center manager needs to measure the productivity of the agent and the customer satisfaction, the report that should be recommended by a consultant would be the average handle time and the first contact resolution.

The average handle time shows the time taken for a transaction to be completed. This can be used to determine the productivity of agents. Also, first contact resolution can be used to determine customer satisfaction as it shows the number if queries that were successfully resolved.

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an organization that wishes to improve employee involvement, efficiency, and customer satisfaction might conduct select that ass
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An organization may perform a study to evaluate how inputs work together to complete tasks and produce organizational outputs in order to increase employee engagement, efficiency, and customer satisfaction. Workflow analysis

Workflow analysis is the practise of looking at your company's workflows to find patterns and boost productivity. This boosts customer happiness, employee engagement, and the company's competitiveness in turn.

What is a workflow analysis composed of?

Picture illustrating Workflow Analysis

A workflow analysis is what? An evaluation of all the supporting operations is a workflow analysis. Plans to get rid of inefficiencies and improve the individual processes may be included. After analysis and optimization, if your workflow continues to run smoothly, you might want to consider automation.

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8 0
1 year ago
Describe the types of economic resources​
vivado [14]

Answer:

There are generally three important types of economic resources: Natural Resources, Human Resources and Capital Resources, that contribute to the economy of the nation.

Explanation:

Economy of any nation is dependant on the resources that the nation exhibits. There are generally three important types of economic resources namely; Natural Resources, Human Resources and Capital Resources.

  • Natural Resources: These are naturally created resources that are available in any nation and also contributes to the economy of that particular nation. These resources cannot be created by man and are mostly available because of the geographic factors. Examples of these resources are Agriculture, Water resources, etc.
  • Human Resources: These are manpower that are available to contribute in the growth and development of economy of the nation. Human resources are considered an important asset of any nation. Without the availability of sufficient human resources, the other resources are useless.
  • Capital resources: These are the financial resources available with any nation that contributes in the development and growth of that particular economy.  When wealth and money are used to create more wealth and money, these resources comes under the capital resources of the nation.
5 0
3 years ago
a contraction period is characterized by the following attributes: businesses that are operating lower productive capacity, unem
Goryan [66]

Economic cycle is defined as the fluctuations of the economy between the period of expansion and contraction.

There are four stages of economic cycle :

Expansion, peak, contraction, trough

Under the stage of contraction, the business flow is slow as low retail sales, prices, interest rates. The correction will takes place in this stage and economy started recovering in the next stage that is trough.

It is very important to insight the economic cycle for taking major decisions regarding investment and business.

This cycle goes in cyclic pattern.

The investors will invest more in the contraction period because rates were relatively low in this stage.

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4 0
1 year ago
An increase in the price of maple syrup will decrease both the equilibrium price and quantity in the market for pancakes.
Svetllana [295]
<span>An increase in the price of maple syrup will decrease both the equilibrium price and quantity in the market for pancakes. True

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6 0
3 years ago
queens city has outstanding $5 million in general obligation term bonds used to finance the construction of the new city library
Morgarella [4.7K]

The maximum amount of interest payable that may be included on the balance sheet of the debt service fund of sue city on June 30 would be 150k.

the maximum amount of interest payable on the balance sheet = 5000000×6%/2 = 150000

In finance and economics, interest is payment from a borrower or deposit-taking economic group to a lender or depositor of a quantity above compensation of the major sum (this is, the amount borrowed), at a particular rate. it's miles awesome from a charge that the borrower may additionally pay the lender or some 0.33 celebration. it is also wonderful from a dividend that is paid with the aid of an enterprise to its shareholders (proprietors) from its income or reserve, but no longer at a selected price decided beforehand, alternatively on a pro-rata foundation as a percentage within the praise gained through hazard taking marketers whilst the sales earned exceeds the whole fees.

As an example, a patron might generally pay interest to borrow from a financial institution, so they pay the financial institution a quantity that is more than the amount they borrowed, or a customer can also earn interest on their savings, and so they'll withdraw greater than they at first deposited. In the case of financial savings, the customer is the lender, and the financial institution performs the role of the borrower.

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3 0
1 year ago
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