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kolbaska11 [484]
3 years ago
12

Universal Containers' contact center manager needs to measure the following metrics: - Agent productivity - Customer satisfactio

n Which report should a consultant recommend?
a. Average speed to answer
b. First contact resolution
c. Escalation rate
d. Average handle time
Business
1 answer:
VLD [36.1K]3 years ago
8 0

Answer: Average handle time

First contact resolution

Explanation:

Since the center manager needs to measure the productivity of the agent and the customer satisfaction, the report that should be recommended by a consultant would be the average handle time and the first contact resolution.

The average handle time shows the time taken for a transaction to be completed. This can be used to determine the productivity of agents. Also, first contact resolution can be used to determine customer satisfaction as it shows the number if queries that were successfully resolved.

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In two or three sentences, describe how antitrust laws encourages competition
andreyandreev [35.5K]
Antitrust laws prevent monopolies. 
<span>A monopoly is a company or business that dominates a particular market to such an extent that there is no viable competition to that company. </span>
<span>Since a monopoly does not have any other serious competition in a market, the monopoly is at greater liberty to charge higher prices and offer lower-quality prices. </span>
<span>Antitrust laws break up or limit the size of monopolies, allowing other companies to enter a market.</span>
4 0
3 years ago
Why did the housing market crash in 2008
Komok [63]
Because the banks were down
8 0
3 years ago
Read 2 more answers
Which is not a part of your budget?
rewona [7]

Answer:

d.) discretionary expenses

Explanation:

We can explain going further into what is each item.

<u>A and B are your income </u>(for this question don’t sweat about the difference between gross and realized). They will constitute all the money you have in that period (the period will depend on the regularity of your income, it could be weekly, monthly, etc.).

Your fixed expenses are the things you will expend money on which, no matter what happens, will not change (it could be your rent, tax, health insurance, etc.).

Discretionary expenses, however, are costs that are things that you WANT, not NEED. It could go anywhere from a new shoe to a new boat (if you´re feeling rich, that is lol). That kind of expense will impact your available money (hey, nothing is free) but is not part of your budget as it is not a planned cost.

However, is important to note that if you wanna be super Monica Geller with your money you should forecast your discretionary expenses. Using your history as a base for calculating will eliminate most of the margin error.  

4 0
3 years ago
Bioclean Co., a merchandiser, sells a biodegradable cleaning product and has predicted the following sales for the first four mo
Zanzabum

Answer:

2,060 units

Explanation:

As we know thestock policy of the firm is the ending inventory for each month should be the 30 % of the next month's sales

In the case of february, following this policy:

  • Starting inventory: is the same of ending inventory of the previous month: 0,3*2,000 (February´s sales) units= 600 units.
  • Ending inventory= 0,3*2,200 (March´s sales) units= 660 units

Also, Ending Inventory (EI) is the result of the sum of Starting Inventory (SI) and  February Purchases (P) minus February Sales (S)

  • EI= SI+P-S

We want to know P ( units Purchased), so:

P= EI-SI+S= 660-600+2,000=2060 units

8 0
3 years ago
A company gives each of its 80 employees (assume they were all employed continuously through 2020 and 2021) 12 days of vacation
Olin [163]

Answer:

$157,440 ; $230,400

Explanation:

The computation is shown below:

For 2018

= Number of employees × number of vacations in a year × number of hours per day × wages per hour

= 80 employees × 12 days × 8 hours × $20.50

=$157,440

For 2021

= Number of employees × number of vacations in a year + number of vacations in a year - average of vacations × number of hours per day × wages per hour

= 80 employees × 12 days + 12 days - 9 days × 8 hours × $24

= $230,400

5 0
3 years ago
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