Universal Containers' contact center manager needs to measure the following metrics: - Agent productivity - Customer satisfactio
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Answer:
Explanation: Cost of equity can be defined as the return that the investors demand for bearing the risk of ownership in company's equity shares. It can be computed by using CAPM model which is represented as follows :-
cost of equity = risk free rate + beta *(market risk premium)
= 9.15%
Answer:
Explanation:
As the question was missing data, I have done a quick google search and found the question which I am uploading it here as an image.
<h2>DATA:</h2><h2 /><h3>Last Year:</h3>Labor Input = $30,100
Raw Materials Input = $35,100
Energy Input = $5010
Capital Input = $50,010
Other Input = $2010
Sales Output = $200,100
<h3 /><h3>This Year:</h3>Labor Input = $40,100
Raw Materials Input = $45,100
Energy Input = $6050
Capital Input = $49,750
Other Input = $2875
Sales Output = $202,100
<h2>FORMULA:</h2>Productivity = Output / Input
<h2>CALCULATION:</h2>Total Input of Last Year =
$ (30,100 + 35,100 + 5010 + 50,010 + 2010) = $122,230
Total Input of This Year =
$ (40,100 + 45,100 + 6050 + 49,750 + 2875) = $143,875
<h3>TOTAL PRODUCTIVITY:</h3><h3 />Last Year This Year
Output in ($) $200100 $202100
Input in ($) $122230 $143875
Total Productivity 200100 / 122230 = 1.64 202100 / 143875 = 1.40
<h3></h3><h3>PARTIAL PRODUCTIVITY:</h3><h3></h3><h3>Last Year:</h3>Partial Productivity Labor = 200100 / 30100 = 6.65
Partial Productivity Capital = 200100 / 50010 = 4.00
Partial Productivity Raw Materials = 200100 / 35100 = 5.70
<h3>This Year:</h3>Partial Productivity Labor = 202100 / 40100 = 5.04
Partial Productivity Capital = 202100 / 49750 = 4.06
Partial Productivity Raw Materials = 202100 / 45100 = 4.48
