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kolbaska11 [484]
3 years ago
12

Universal Containers' contact center manager needs to measure the following metrics: - Agent productivity - Customer satisfactio

n Which report should a consultant recommend?
a. Average speed to answer
b. First contact resolution
c. Escalation rate
d. Average handle time
Business
1 answer:
VLD [36.1K]3 years ago
8 0

Answer: Average handle time

First contact resolution

Explanation:

Since the center manager needs to measure the productivity of the agent and the customer satisfaction, the report that should be recommended by a consultant would be the average handle time and the first contact resolution.

The average handle time shows the time taken for a transaction to be completed. This can be used to determine the productivity of agents. Also, first contact resolution can be used to determine customer satisfaction as it shows the number if queries that were successfully resolved.

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According to Orlando:_____.
Novay_Z [31]

Answer:

According to Orlando:_____.

(a) workers have obligations to, but are owed consideration by, their employers.

Explanation:

Workers are employed by their employers to carry out their obligations as per instruction.  They owe the duty of reasonable care to their employers.    They are supposed to be honest in their dealings with their employers.  Workers are also required to take safety and health measures to protect themselves and others from harm at the workplace.  For all these obligations, the employers of labor must pay adequate consideration to their workers and ensure their safety at work.

3 0
3 years ago
Metlock Company took a physical inventory on December 31 and determined that goods costing $185,000 were on hand. Not included i
Paha777 [63]

Answer:

$229,890

Explanation:

The formula to compute the ending inventory is shown below:

= Cost of inventory + goods purchased from f.o.b. shipping point + goods sold at f.o.b. destination

= $185,000 + $24,080 + $20,810

= $229,890

We added the goods purchased and goods sold to the cost of inventory so that the accurate value of the ending inventory can come.

6 0
3 years ago
Which type of clause enables a seller to keep a property on the market after receiving a contingent offer, and to accept an offe
USPshnik [31]

Answer:

Bump clause

Explanation:

A bum clause is a clause that is used in real state transactions that allows the sellers to get into a contract with a buyer while allowing them to maintain the property in the market and if they get another offer, they have the right to take it. This is generally used when buyers include conditions like selling their home first to allow the seller to keep looking for another opportunity.

According to this, the answer is that the type of clause that enables a seller to keep a property on the market after receiving a contingent offer, and to accept an offer from a second buyer is a bump clause.

3 0
3 years ago
Assume personal tax rates are lower than corporate tax rates. From a tax-paying shareholder point of view, how should a firm spe
ASHA 777 [7]

Answer: e. repurchase shares

Explanation:

If the personal tax rates are lower than corporate tax rates then the company should engage in an activity that would put money into the pockets of shareholders such that they would take advantage of the lower personal tax rates.

The best way to do that would be a share repurchase. The company would probably buy at above market rates which would give shareholders capital gain and they wouldn't have to pay much taxes on it as personal rates are lower.

4 0
3 years ago
Guest expectations +____________=guest satisfaction
avanturin [10]

Answer: C. Perceived Value

Explanation:

When we speak of Perceived value, we speak of how a customer evaluates a good or service in relation to how well it served them especially in relation to similar good or services.

It is essentially the customer, ranking a good or service in terms of how well they feel it fulfilled it's intended purpose.

When guests to an Establishment come with expectations for instance, how well the guests think these expectations are met (perceived Value) is what determines the overall satisfaction of the guest.

Hence the formula, Guest expectations + Perceived Value = Guest Satisfaction

7 0
3 years ago
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