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kolbaska11 [484]
3 years ago
12

Universal Containers' contact center manager needs to measure the following metrics: - Agent productivity - Customer satisfactio

n Which report should a consultant recommend?
a. Average speed to answer
b. First contact resolution
c. Escalation rate
d. Average handle time
Business
1 answer:
VLD [36.1K]3 years ago
8 0

Answer: Average handle time

First contact resolution

Explanation:

Since the center manager needs to measure the productivity of the agent and the customer satisfaction, the report that should be recommended by a consultant would be the average handle time and the first contact resolution.

The average handle time shows the time taken for a transaction to be completed. This can be used to determine the productivity of agents. Also, first contact resolution can be used to determine customer satisfaction as it shows the number if queries that were successfully resolved.

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Which of the following is an advantage of the corporate form of business when compared to sole proprietorships and partnerships?
Rudiy27

Answer:

D. Limited Partnership

Explanation:

Sole proprietorship is business owned , run & managed by single owner. Partnership is a business owned , run & managed by small group of people - deciding to share its profits .

Entrepreneurs in these have Unlimited Liability on personal assets, in case business assets are insufficient to settle business liabilities .

Corporation is a separate legal entity, distinct from its huge group of owners , guided by a board of directors. In case of any claim / sue case : it is against corporate entity & not the people, so they don't have any unlimited liability risk on personal assets to fulfil company's claims .

5 0
3 years ago
Josiah emptied his piggy bank and discovered he had 35 coins consisting of dimes and nickels. If the total amount of money he ha
anastassius [24]

Answer:

d+n=35\\0.10d+0.05n=3.30

Explanation:

Multiple Choices aren't given, so I will just solve this.

Josiah had "d" dimes and "n" nickels.

There are a total of 35 coins, nickels and dimes.

The value of "d" dimes and "n" nickels is $3.30

Note: Value of nickels is 0.05 and dimes is 0.10 (in dollars)

The system of equations (2) we can use to solve this will be:

1) an equation involving total number of coins

2) an equation stating the value of each coin and total value

Equation 1:

d + n = 35

Equation 2:

0.10d+0.05n=3.30

These are the 2 equations that can be solved simulataneously to find the number of nickels and dimes.

4 0
3 years ago
As time passes, fixed assets, other than land, lose their capacity to provide useful services. To account for this decrease in u
natta225 [31]

Answer:

depreciation

Explanation:

Based on the information provided within the question it can be said that the term that is being described in this question is called depreciation. This is the reduction in the value of an asset as time goes by, and is mainly due to the fact that the asset experiences wear and tear and is not in the same condition as it was when it was purchased, therefore there is less demand for it.

6 0
3 years ago
A company's mission statement does NOT:_____.
kondor19780726 [428]

Answer:d) give the company its own identity. explain "where we are headed.

Explanation: A company's mission statement is a statement that specifically highlights the following

(1) The needs of the customer which the company plans to fulfill.

(2) Highlight the company's products and services which are rendered.

(3) It should also identify the Customer or market it is trying to reach.

This is what a good mission statement should be, The mission statement is different from the vision statement which tends to highlight where the company is heading to in the future.

5 0
3 years ago
How prevalent is plagiarism on college campuses?
Tatiana [17]
Usually it isn't done much, because of the penalty of bad grades, and because frankly, the professors have seen it before, and therefore, only the boldest would consider it.
3 0
3 years ago
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