Answer:
Explanation:
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Universal Containers' contact center manager needs to measure the following metrics: - Agent productivity - Customer satisfactio
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Answer:
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$ 750.10
Explanation:
In order to ascertain the value of C ,we need to equate the present value of the two streams of cash flows to each other as follows:
first stream:
$400/(1+6%)^1+$400/(1+6%)^2+$125/(1+6%)^3+$400/(1+6%)^4+$400/(1+6%)^5+$125/(1+6%)^6+$400/(1+6%)^7=$1,808.19
Second stream:
C/(1+6%)^1+C/(1+6%)^2-$250/(1+6%)^3-$250/(1+6%)^4-$250/(1+6%)^5+C/(1+6%)^6+C/(1+6%)^7
-$250/(1+6%)^3-$250/(1+6%)^4-$250/(1+6%)^5=-$594.74
C/(1+6%)^1+C/(1+6%)^2+C/(1+6%)^6+C/(1+6%)^7=C/0.9434+C/0.8900+C/ 0.7050+C/ 0.6651
simplification
C/0.9434+C/0.8900+C/ 0.7050+C/ 0.6651=C/(0.9434+0.8900+0.7050+0.6651)= 0.31216C
All in all:
$1,808.19 =-$594.74+ 0.31216C
$1,808.19+$594.74= 0.31216C
$2402.93 = 0.31216C
C=$2402.93* 0.31216 =$ 750.10
