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kolbaska11 [484]
3 years ago
12

Universal Containers' contact center manager needs to measure the following metrics: - Agent productivity - Customer satisfactio

n Which report should a consultant recommend?
a. Average speed to answer
b. First contact resolution
c. Escalation rate
d. Average handle time
Business
1 answer:
VLD [36.1K]3 years ago
8 0

Answer: Average handle time

First contact resolution

Explanation:

Since the center manager needs to measure the productivity of the agent and the customer satisfaction, the report that should be recommended by a consultant would be the average handle time and the first contact resolution.

The average handle time shows the time taken for a transaction to be completed. This can be used to determine the productivity of agents. Also, first contact resolution can be used to determine customer satisfaction as it shows the number if queries that were successfully resolved.

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Answer:

Option A

Explanation:

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2 years ago
Education is the basic requirement for profession.Explain this statement​
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Answer:

The answer is below

Explanation:

Education is considered the basic requirement for the profession because, through education, people get to learn the basic knowledge required to perform a profession.

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2 years ago
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nika2105 [10]

Answer:

$143

Explanation:

The computation of the demand forecast is shown below:

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7 0
3 years ago
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Leni [432]

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4 0
3 years ago
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3 years ago
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