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kolbaska11 [484]
3 years ago
12

Universal Containers' contact center manager needs to measure the following metrics: - Agent productivity - Customer satisfactio

n Which report should a consultant recommend?
a. Average speed to answer
b. First contact resolution
c. Escalation rate
d. Average handle time
Business
1 answer:
VLD [36.1K]3 years ago
8 0

Answer: Average handle time

First contact resolution

Explanation:

Since the center manager needs to measure the productivity of the agent and the customer satisfaction, the report that should be recommended by a consultant would be the average handle time and the first contact resolution.

The average handle time shows the time taken for a transaction to be completed. This can be used to determine the productivity of agents. Also, first contact resolution can be used to determine customer satisfaction as it shows the number if queries that were successfully resolved.

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One of the most important factors in forming a successful venture in China is guanxi, which means ________.
Agata [3.3K]

One of the most important factors in forming a successful venture in China is guanxi, which means personal relationships.

<h3>What is Guanxi?</h3>

Guanxi is a term that can be translated informally as social networks or personal ties. It operates on a personal, familial, social, business, and political level and entails mutual trust and duties between partners. One's influence and capacity for action are influenced by having good, bad, or no guanxi.

Guanxi is still significant while conducting business in China, but a number of considerations suggest that it may start to lose some of its significance. These include the opening up of the Chinese market, foreign direct investment, "guanxi learning" by foreign businesses, and internet intermediaries.

To know more about Guanxi refer to:  brainly.com/question/26541981

#SPJ4

6 0
2 years ago
Two consumers each earn $87,000 annually but they spend their money quite differently. The first owns four motorcycles and enjoy
Naily [24]

Answer:

The answer is

= Lifestyle

Hope this answer helps you:)

Have a great day

Mark brainliest

5 0
3 years ago
Land-based forces gravitate toward a control mindset endemic of a higher headquarters model. this demonstrates which key element
kupik [55]
<span>


Centralized Organization vs. Decentralized Organization. The centralized organization can be characterized as a progression basic leadership structure where all choices and procedures are taken care of entirely at the best or the official level. 
The way toward exchanging and allotting basic leadership specialist to bring down levels of a hierarchical chain of importance. In a decentralized association, the basic leadership has been moved to bring down levels or levels of the association, for example, divisions, branches, offices or auxiliaries.</span>
5 0
2 years ago
13. A ground state hydrogen atom absorbs a photon of wavelength 94.98 nm and its electron attains a higher energy level. The ato
barxatty [35]

Answer:

wavelength of the second photon emitted is 97.26 nm

Explanation:

Data provided;

Wavelength absorbed = 94.98 nm

Wavelength of the one of the emitted photon = 4052.3 nm

Now,

The energy is given as:

Energy = \frac{\textup{hc}}{\lambda}

here,

h is the plank's constant

c is the speed of the light

λ is the wavelength

Now,

by the principle of conservation of energy

Initial energy = Final energy

Therefore,

\frac{\textup{hc}}{94.98} = \frac{\textup{hc}}{4052.3} + \frac{\textup{hc}}{\lambda_1}

or

\frac{\textup{hc}}{\lambda_1}= \frac{\textup{hc}}{94.98} -  \frac{\textup{hc}}{4052.3}

or

\frac{\textup{1}}{\lambda_1}= \frac{\textup{1}}{94.98} -  \frac{\textup{1}}{4052.3}

or

\frac{\textup{1}}{\lambda_1} = 0.0105 - 2.46 × 10⁻⁴

or

\frac{\textup{1}}{\lambda_1} = 0.01028

or

λ₁ = 97.26 nm

Hence,

the wavelength of the second photon emitted is 97.26 nm

6 0
3 years ago
Gaulle Company began the year with a balance of $6,000 in Accounts Receivable and ended the year with $9,000 in the account. Rev
Mkey [24]

Answer:

$35,000

Explanation:

Data provided in the question:

Accounts Receivable at the start of the year = $6,000

Accounts Receivable at the end of the year = $9,000

Revenues for the period = $38,000

Now,

cash collected from the customers

= Beginning balance + Revenue for the year - Ending balance of account receivable

= $6,000 + $38,000 - $9,000

= $35,000

8 0
3 years ago
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