Jon, one of your employees, is in the early stages of telling you about a problem and you can tell that he has some strong emoti
ons about the issue. In order to build rapport and help Jon feel heard, it would be most appropriate for you to: a) Reflect what he says
b) Paraphrase what he says
c) Make observations
d) Express your thoughts and feelings
e) Be direct with Jon
Building rapport is the initial step to great leadership. Therefore, it is crucial to know your team members and the issues they are struggling with and understand their motivations in order to get the best out of them.
To build your rapport, it is significant to give the benefit of doubt to John as he is in the initial stage and shows empathy towards him for being who he is that makes him feel heard and motivate him. Thus, <em>the best way to make John feel heard would be to understand his thought and </em><u><em>reflect what he says</em></u><em> to encourage him in order to get the desired productivity from him as it is important for a leader to know his team members and makes efforts to build rapport with them. </em>
Colloquial speech is the linguistic style for casual communication. Basically informal speech, or speech you’d use while talking to friends or someone your age.
He said “The only thing we have to fear is fear itself” meaning that we don't need to be afraid of anything other than being afraid — if everyone will remain calm, the troubles can be sorted out and addressed, but if people panic and stampede, things will only get worse.
