The most therapeutic response that the nurse should give to the nurse is to ask the parent to calm down and to explain as to what his or her emotions must have triggered from. It is best to tell to the parent that you somehow understand his or her side of story but it is best to be calm and be understanding of the patient's condition.
Answer:
The answer is generalization and operant conditioning, respectively.
Explanation:
Genralization occurs when a subject presents the same response to other similar stimuli. In this case, the rat was conditioned to press the lever in the presence of a red light, but it generalized to white light too.
Operant conditioning is an appraoch to learning that seeks to understand the motivation that drives behaviour. It involves voluntary actions, and explains that subjects are more likely to repeat an action when it is reinforced.
He is trying to warn you to tell you someone is here. There are also telling you they will be ready for whoever enters your home.