There are different aspect of customer service. Properly addressing the customer's needs the first time they call, eliminating the need for a second call, is called first call resolution.
<h3>Customer relationship management (CRM)</h3>
- In customer relationship management (CRM), we can say that first call resolution is simply the right step taken in addressing the customer's need especially when they call in the first time.
Conclusively, This helps to remove the need for the customer to be follow up on with second call and thus strengths customer relationship with the brand.
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I would say the answer would be B. A hammerand saw used to construct a table
D. Managers must remain proactive in expanding and/or modifying their product-market scope to anticipate and satisfy market conditions.
Answer:
The answer is: B) II or III
Explanation:
A loan commitment is a bank’s (or any other type of lender) promise to offer a loan of a specified amount to a borrower.
A line of credit is an agreement between a bank (or other financial institution) and a customer for a maximum loan amount the customer can borrow.
Answer:
The beta of stock T is 1.82
Explanation:
The portfolio beta is made up of the weighted average of the individual stock betas in the portfolio.
The formula for portfolio beta is,
Portfolio beta = wA * beta of A + wB * beta of B + ... + wX * beta of X
The weight of stock T in the portfolio is = 1 - (0.11 + 0.56) = 0.33 or 33%
Let beta of Stock T be x. The beta of Stock T is:
1.47 = 0.11 * 0.84 + 0.56 * 1.39 + 0.33 * x
1.47 = 0.0924 + 0.7784 + 0.33x
1.47 - 0.0924 - 0.7784 = 0.33x
0.5992 / 0.33 = x
x = 1.815 rounded off to 1.82
