Answer: What you wanna do is you need to be always polite even if they are rude and unhappy you have to be patient and understanding to help them.
Realize, had forgotten, buy, get (not got)
Answer:
<em>The ruffled, glum-faced man plays a significant role in the story. He is the real marshal. He is heavily built and roughly dressed but is very kind and helpful. He is a kind-hearted person and therefore extends a helping hand to Mr Easton.</em>
