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So (B. Spain)
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Answer:
Phases in evolution in CRM.
Explanation:
CRM full for is Customer Relationship Management.
Evolution of CRM consists of the following Phases:-
- Reporting using the CRM reporting technologies.
- Analyzing which involves the CRM analysis.
- Predicting using the CRM predicting technologies.
Since these steps are mentioned in the question.Hence the answer is Phases in evolution in CRM.