This could be all of the above. If you are unemployed, you can't get the money you need. If you have low wages, you don't have enough for your family to support them. If you are dealing with an illness you can't work, therefore, won't get any money.
From the situation which is that the Jones family would like to buy a home, but they have a large amount of debt that has led to a weak credit score. So the step that could the Jones family take to improve their credit is that D)They could ask creditors to defer loans while they apply for a mortgage. This will help them pay for their debts.
i think you should teach her basic things like what and what not to do. maybe take her out for a day and intoduce her to her sorroundings