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Zielflug [23.3K]
3 years ago
13

When a customer service manager works to defuse a situation with an irate customer, which managerial role is he or she taking on

?
A. liaison
B. disturbance handler
C. negotiator
D. resource allocator
E. leader
Business
1 answer:
Vaselesa [24]3 years ago
3 0

Answer: The correct answer is "B. disturbance handler".

Explanation: When a customer service manger works to defuse a situation with an irate customer is taking on <u>disturbance handler</u> managerial role.

Clearly, when a customer service manager is presented with a situation of an unsatisfied customer who is furious about certain causes and this must calm him down in order to effectively solve his problem, he must use a managerial role of disturbance handler.

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If you add two more people to a project team of five, how many more communication channels will you add?
harkovskaia [24]

If you add two more people to a project team of five, 18 more communication channels will you add.

A communication channel is a medium between two people communicating. As people increases in communication, the number of channels increases. The increased channel creates more complexity in communications as people get more paths to communicate with each other. Hence, to calculate the number of communication channels, there is a formula derived:

Communication channels can be divided into three main channels: (1) verbal, (2) written, and (3) non-verbal. Each of these communication channels has different strengths and weaknesses, and often more than one channel can be used at once.

Learn more about Communication channels at

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7 0
1 year ago
Molzahn Corporation is a manufacturer that uses job-order costing. The company closes out any overapplied or underapplied overhe
Maurinko [17]

Answer:

The results are below.

Explanation:

<u>First, we need to calculate the predetermined overhead rate:</u>

Predetermined manufacturing overhead rate= total estimated overhead costs for the period/ total amount of allocation base

Predetermined manufacturing overhead rate= 481,250 / 35,000

Predetermined manufacturing overhead rate=  $13.75 per direct labor hour

<u>Now, we allocate overhead based on actual hours:</u>

Allocated MOH= Estimated manufacturing overhead rate* Actual amount of allocation base

Allocated MOH= 13.75*40,000

Allocated MOH= $550,000

<u>Finally, the under/over applied overhead and the closing to cost of goods sold:</u>

Under/over applied overhead= real overhead - allocated overhead

Under/over applied overhead= 644,000 - 550,000

Underapplied overhead= $94,000

When overhead is underapplied, we need to debit the cost of goods sold.

COGS     94,000

 Manufacturing overhead   94,000

7 0
3 years ago
Lofland's has $20 million in current assets and $10 million in current liabilities, while Smaland's current assets are $10 milli
hjlf

Answer:

c.The transactions would lower Lofland's financial strength as measured by its current ratio but raise Smaland's current ratio.

Explanation:

The current ratio compares current assets with current liabilities showing how many dollars of assets are there for a dollar of liabilities. This tells investors about the company ability to pay short-term obligations or those due within one year.

Current Ratio = Current Asset (CA) / Current Liabilities (CL)

Lofland's NOW = 20 M CA / 10 M CL = 2.00

Lofland's AFTER = 30 M CA / 20 M CL = 1.50

Smaland's NOW = 10 M CA / 20 M CL = 0.50

Smaland's AFTER = 20 M CA / 30 M CL = 0.67

Lofland's current ratio gets lower, so its financial strength as well. Instead, Smaland's current ratio gets higher and It´s financially stronger.

3 0
4 years ago
Grande communications offers a lower price to customers who subscribe to grande television, telephone, and internet services all
Marizza181 [45]

Grande communications offers a lower price to customers who subscribe to Grande television, telephone, and internet services all at once. This is an example of price bundling.

Price bundling is a pricing strategy where companies package separate products together and offer them at a single typically lower price in order for higher sales and profit.

Price bundling is very common these days as it is seen that these days there are various companies who sell two products together at a lower price than the sum of the individual price of each product. Thus, by this they sell two products and make their sales.

Hence, Grande communications offers a lower price to customers whoever subscribes to Grande television, telephone, and internet services all at once.

To learn more about Price bundling here:

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8 0
2 years ago
The buyer for an electronics store wants to estimate the proportion of defective wireless game controllers in a shipment of 5,00
Mila [183]

Answer: (C) Cluster sample

Explanation:

The cluster sampling is one of the sampling method type that is used for analyzing the given data or information from the given sampling cluster. In the cluster sampling method, the researches basically dividing the statistical population into the individual or separate group for analyzing the data.  

According to the given scenario, the cluster sample is one of the type of sample which us use for the given estimated problem.

The Cluster sampling is also refers as the one stage sampling process if the each element in the cluster are sampled together.

Therefore, Option (C) is correct.  

7 0
4 years ago
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