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Answer:
both addresses, a heading after salutation, formal language, no abbreviations,then conclusion with signature and full name
Answer: b) interpret it based on their framework of experience.
Explanation: The one certain thing about the message you sent to the receiver is that <u><em>the receiver will interpret it based on their framework of experience</em></u>. When the receiver gets the message he starts decoding its symbols. He does this by interpreting those symbols according to his framework of experience, making those symbols meaningful for him. Successful communication takes place when the message is correctly interpreted.
