Answer:
There are various measures and tools to gauging and measuring customer satisfaction in the Banking Industry:. They include: Surveys, Feedback Forms, Oral Conversations, Complaints Box. Statistics from this tools could explain the why there is an increase/decrease in the level of growth and customer retention.
Explanation:
Surveys: Customer satisfaction surveys is a good tool to learn more about what the customer feels about services rendered. Surveys allow the Management to ask question like; Which of our products do you love most. How likely will you recommend us to others, what was your experience about the Internet banking process and much more.
Feedbacks: Feedback are great for immediate response after a transaction or interaction has just been concluded. It is also commonly used after the customer has just dropped off a chat or call with a Bank Representative. Few questions requiring Yes or No. For example: Were you satisfied with how you were attended to[Yes or No], Would you visit us again[Yes or No] etc.
Oral Conversation: This involves chats, direct calls or physical visits by Customer Representatives to clients requesting to know what general issues they may have with the Bank, why the customer has not visited for a long time etc.
Physical Complaints Box: This are comments box placed in a notable section of the bank premises. Here a client document his/her experience/complaints in writing and drop it in the Box.
Linking Customer Satisfaction & Growth
The various tools outlined above can give a broad description the level of satisfaction experienced by customers. What percentage of customers were very satisfied, not satisfied from the statistics gotten. The level of satisfaction in turn will determine how loyal the customers will be. Loyal customers will recommend the bank and be enthusiastic about its products[Accounts] while disgruntled customers can damage the brand through negative comments and publicity.
High Cost Products Although average annual retail shrinkage hovers in the area of 1.5 percent, specialty stores carrying an inventory of high-demand products risk higher annual shrinkage due to theft.Or <span>Other high-risk products include men's and women's clothing at more than 3 percent annual shrinkage; </span>
Answer:
The principle or model of voluntary exchange assumes that people will act based on self-interests. This is an important component of a healthy economy. If individuals in a market economy do not feel that they will benefit from the exchange, they would not be willing to make it.
Hope this helps!
To find: Breakeven point (in units)
Given: Number of hams sold = 11000
Sales revenue = $220,000
Variable cost = $55,000
Fixed cost = $24,000
Solution: Break-even point (in units) can be calculated as:-
Fixed costs / (sales price per unit-variable costs per unit)
Fixed costs = $24,000
Sales price per unit = total sales revenue/number of units = 220000/11000 =
$20
Variable costs per unit = total variable cost/number of units = 55000/11000 = $5
Putting values in the formula,
=24000 / (20-5)
=24000/15
=1600
Breakeven point (in units) = 1600 units
Can you give a better explanation
