Question

Universal Containers has activated Web-to-Case on their corporate website. IT configured Auto-Response to thank the customer for logging the case and activated Assignment Rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue - North, South, East, or West. Customer Cases do not meet the existing criteria should be assigned to Queue - World. Which solution will satisfy this requirement?

Answer 1

Answer:

Answer is B) In Case Support Settings, change Default Case Owner to Queue C World.

Refer below for the explanation.

Explanation:

Therefore,

The complete is incomplete, here is the complete question.

What solution will satisfy this requirement?

A . Using a Trigger, change the owner of Cases outside the US to Queue C World.

B . In Case Support Settings, change Default Case Owner to Queue C World.

C . In an Active Case Flow, change the name of the Queue to World.

D . Using a Workflow Rule, change the owner of new Cases outside the US to Queue C World.

Answer 2

Answer:

The missing options to the question is:

A . Using a Trigger, change the owner of Cases outside the US to Queue C World.

B . In Case Support Settings, change Default Case Owner to Queue - World.

C . In an Active Case Flow, change the name of the Queue to World.

D . Using a Workflow Rule, change the owner of new Cases outside the US to Queue - World.

Explanation:

The correct answer is B.

B . In Case Support Settings, change Default Case Owner to Queue - World.

In a scenario like this, the person controlling Universal Containers should go to settings. Once there, he/she should change the default setting from the default case owner to queue - world.

This will make sure that all of the customers who will log in from the United States will receive an auto-response from the company.