Answer:
on Freeze Panes so the first row containing column headings (Row 5) on the SupportCalls worksheet wil remain static when scrolling. Ensure that Rows 1-4 are visible. Convert the data to a table, name the table SupportCalls, and apply the Gold, Table Style Medium 12 Remove duplicate records Add a new column to the table named Duration Create a formula using unqualified structured references to calculate the days required to resolve the incident (Date Resolved - Date Created) Add a total row to display the Average days required to resolve an issue. o ñ Sort the table by Agent Name in alphabetical order, add a second level to sort by Description, and create a custom sort order as follows: Won't power on, Virus, Printing issues, Software Update, Forgotten Password. Add a third level to sort by Duration smallest to largest. (Mac users, to create the custom list, from the Excel menu, click Preferences. In the dialog box, click Custom Lists.) Filter the table to only display closed incidents as indicated in the status column. Use Quick Analysis to apply the default Data Bars conditional formatting (Solid Blue Fill) to the Duration column (range 16:185) Mac users on the Home tab, click Conditional Formatting, point to Data Bars, and under Solid Fill, click Blue Data Bar. Create a new conditional format that applies Red fill and bold font to incident (range A6 A85) that required 30 or more days to resolve Change page breaks so page 2 begins with the Computer ID column (column EX Set the print scale to 85% Add a custom footer with your name on the left side, the sheet name code in the center, and the file name code on the right side Save and close the workbook Submit the workbook as directed
Widte Automatic HeightAutomatic- Escale Gridlines Headings View Print Margins Onentation Sure Print reaks Background Print Titles 100% Bring Send Forward - Backward Selection Pane Arrange 747-57548 DE Technical Support Calls 3 Threshold days 1992 2971 1850 9018 6404 Cox COX Incident Number - Date created - Last Name - Agent Name 747-57548 3/24/2021 Murray Broadnax 254-3993: 2/4/2021 Stone Broadnax 831-91089 4/4/2021 Herrera Broadnax 15207-19047 2/4/2021 Cook Broadnax 16 284-56116 2/17/2021 Ramos Broadnax 19 295-57913 5/5/2021 Nguyen Cox 23 619-44822 2/10/2021 Silva 24 605-47583 3/9/2021 Garner 29 424-30728 4/26/2021 Walker Dodson 31 875-36070 5/2/2021 Delgado Dodson 32 727-78890 2/15/2021 Watts Dodson 33 247-70541 3/24/2021 Rodgers Dodson 34 868-40830 5/5/2021 Griffin Dodson 35 878-43585 3/13/2021 Hale Dodson 37 859 12568 3/18/2021 Soto Hays 38 2019-20285 2/20/2021 Coleman Hays 41 179-51542 3/29/2021 Gray 42 657-68422 1/16/2021 Washington Hays 45 751-81316 3/3/2021 Ramirez 49 614-70314 2/20/2021 Gutierrez 52683-70001 3/22/2021 Newman 54 422-24141 2/18/2021 Carpenter Leggett 3/1/2021 SupportCalls 8930 9589 9955 3488 4468 2340 7125 2853 8586 3198 1577 6405 9751 3801 6580 4978 16 Won't power on Won't power on Won't power on Virus Virus Won't power on Software Update Forgotten Password Won't power on Won't power on Printing issues Software Update Forgotten Password Virus Won't power on Won't power on Software Update Software Update Virus Software Update Forgotten Password Forgotten Password Went Weron Status Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed 7 Date Resolved Duration 3/25/2021 2/20/2021 4/30/2021 2/12/2021 2/28/2021 5/13/2021 | 2/12/2021 3/14/2021 5/2/2021 5/28/2021 2/28/2021 4/11/2021 5/7/2021 3/21/2021 4/5/2021 3/20/2021 4/9/2021 2/9/2021 3/24/2021 3/3/2021 3/26/2021 2/26/2021 6/12/2021 -
