Answer:
B). False.
Explanation:
The given statement would be categorized as false because 'giving in to the customer's demands' is never the solution to deal with the angry or rude customers. They are rather required to be dealt quite calmly and gracefully by discussing their problem in order to know the reasons that have led them to such an anxious or disrespectful tone.
After assessing their issue, they must be provided with an apology along with a solution and an assurance that such a mistake would not occur in future. This kind of generous and patient attitude is required in order to not let the the customers offend that may affect their trust on your company/brand/product and invite more customers(as such a customer support attracts customers). Therefore, the assertion is <u>false.</u>
The rise of the middle class in the age of empire
Answer:
E.
Explanation:
The Three Need Theory or Learned Theory was developed by David McClelland in the 1960s. The theory of needs suggests that an individual's needs are met and fulfilled over some time and gets molded through experiences. He has defined three needs in this theory namely Need for Achievement, Needs for power, and Need for Affiliation.
The Need for Achievement suggests that motivations are driven with the purpose to achieve something. For example, a student who wants to score the first rank in the class is driven with the need for achievement.
The Need for Power is the second need in the needs theory. This suggests that a person's motivation is driven sometimes with a need to control people or have authority. These needs desire to control the decisions of others according to their desire.
The Need for Affiliation is the third and the last in the needs theory. This implies an urge to build interpersonal and social relationships; and the need to feel accepted in society.
So, the correct answer is option E.
