1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
loris [4]
2 years ago
11

When Juanita booked a room at the Wintergarden Resort, she expected that her room would be ready when she got there, the swimmin

g pool would be heated, the advertised singer would be able to sing, and the breakfast would be fresh. When she arrived, she had to wait for her room, found the swimming pool to be 50 degrees, realized the singer could not carry a tune, and the free continental breakfast was stale. The Wintergarden Resort was experiencing a severe ________ gap.
Social Studies
1 answer:
Elenna [48]2 years ago
3 0

After reading the passage, we can say that the Wintergarden Resort was experiencing a severe knowledge gap.

  • In service marketing, knowledge gap refers to the difference between what the customer expects and what is actually provided to him by the company.
  • In the case of Wintergarden Resort, the knowledge gap is quite big.
  • Juanita's expectations were not met at all. She is most likely going to leave the resort referring to the hotel experience as disappointing.
  • To reduce the gap, the resort can step up to the tasks of actually providing what they advertise:

- The pool should be properly heated;

- The rooms should be ready before the customers arrive;

- The singer should be able to sing;

- The breakfast should be fresh.

Learn more about the topic here:

brainly.com/question/25280433

You might be interested in
Joe is in charge of an FBI field office. Joe's office has been monitoring an organized crime family in his jurisdiction. The cri
iragen [17]

Answer:

FBI

Explanation:

3 0
3 years ago
Bob is the vice-president of a medium sized company in a suburb of Seattle. He has two new cars, a large home with a sauna, new
matrenka [14]

Answer:

D None of the above

Explanation:

Social class:

It is a class where a group of people lives in a society with no difference between the social-economic status of people. It can be described as where a group of people shared their SES and this group has been used in research and censused of a country. The word class has come in the 19th century before this word-class there was a present word like rank, order that categorizes the social status of a group of people.  

Carl Marx, Max Weber, these were the sociologist who worked on the society. There is such type of class status:

  • Upper class
  • Middle class
  • Lower class

7 0
3 years ago
All of the following are types of homework except
Rina8888 [55]
The answer is b. Hope this helps
8 0
3 years ago
A game of peak-a-boo with his dad excites William during the first six months of his life because William actually thinks his da
Elena L [17]

Answer: Object permanence

Explanation: Object permanence refers to the mental ability of a child to know or belief that an object continue to exist even when they can no longer be heard, seen or felt. At the very early stage of a child, they seem to belief that once an object can no longer be heard or seen, then such objects has seized to exist. Such that when an object is hidden from a child view or taken out of sight, they belief such object has disappeared because they lack the mental ability to realize that maybe the object was hidden or kept away from them.

5 0
3 years ago
Which country has the highest population density?
jeka57 [31]
The correct answer is Norway
6 0
3 years ago
Read 2 more answers
Other questions:
  • By listening to my inner defender voice, i can be sure that __________. i will identify who's to blame for circumstances in my l
    14·2 answers
  • How are modern maps and ancient maps similar? They both feature three-dimensional drawings. They both rely on art and science fo
    11·2 answers
  • Which format was used for movies of the 1910s and 1920s
    9·1 answer
  • Please describe three effects of school and community on citizenship in the United States in complete sentences.
    14·1 answer
  • What geographic characteristics do most of the nonmember nations in Europe share
    6·1 answer
  • Which statements describe the effects of Hellenistic culture? Choose four correct answers. Modern architecture still uses Greek
    7·1 answer
  • Lord Baltimore was made the proprietor of Maryland by
    10·1 answer
  • What European settlers did the Natchez first come in contact with?
    12·1 answer
  • Under the rule of Octavian, what role did the Senate play?
    5·2 answers
  • _________is a social scientist who wrote about the link between sexuality and power, describing the ways that sexuality is an ar
    10·2 answers
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!