The missing part of the question is: On Susan's third day at work, a man comes into the office and demands to see his mother's health record. Susan accesses the record and sees that the mother has not granted permission for information to be given to her son.
Susan should tell the man that he can't see his mother's health record.
Health records keep track of the health history of a patient. Only physicians aiding the patient can see it and add information to it; also, the patient has the right to see it.
The son can not see his mother's health record since it is confidential information that can only be seen by
In other words, as it is confidential information, Susan can see it because she is medical personnel. However, she can not divulge any information or give the medical history to the patient's son or any other person.
The only viable reason for the son to have access to his mother's medical information is if the medical personnel is legally bound to do it. Otherwise, Susan should not divulge any information, even to the patient's son.
In conclusion, Susan can not allow the patient's son access to his medical information unless she is legally bound to do so.
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