The toolset combination that has the potential to provide the complete end to end solution is Kore.ai, Smart Analytics, IKON, Dynatrace, and Remedy. Dynatrace is a monitoring platform.
The Kore.ai refers to a “no-code” platform used for the design, build, host and deployment of AI-rich assistants.
Dynatrace can be defined as a useful software intelligence platform used to accelerate digital transformation.
Remedy nowadays represents the Service Management Business Unit of BMC Software.
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