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xz_007 [3.2K]
3 years ago
8

If customer satisfaction does not always lead to customer loyalty, firms may need to focus additional effort on _____ strategies

..
Business
1 answer:
mihalych1998 [28]3 years ago
5 0

The firms may need to focus additional effort on retention strategies.

Retention strategies are means employed by firms to retain their customers both new and existing, over some specified period.

Where a company has high customer retention, it means customers would continue to patronize the company's products and not not defect to another product or business.

Customer retention process starts with the first point of contact in an organization and spread through the whole duration of the customer's relationship with the organization.

Learn more at: https://brainly.com/question/4310845

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Larry Ellison starts a company that manufactures high-end custom leather bags. He hires two employees. Each employee only begins
Degger [83]

Answer:

12.55 days

Explanation:

<em><u>Provided information </u></em>

Number of employees 2

Average production time=1.8 days

Standard deviation=2.7 days

Inter-arrival time= 1 day

Coefficient of variation= 1 day

Standard deviation of inter-arrival time= 1 day

The coefficient of variations

<u>Inter-arrival coefficient of variation </u>

C_{vi}=\frac {\sigma}{T} where \sigma is standard deviation of inter-arrival time, T is inter-arrival time and C_v is coefficient of variation of inter-arrival time

C_{vi}=\frac {1 day}{1 day}=1

<u>Production time coefficient of variation </u>

C_{vp}=\frac {2.7}{1.8}=1.5

<u><em>Total utilization time </em></u>

U=\frac {T}{n*T_i} where T is the time of production, n is number of employees, U is utilization, T_i is inter-arrival time

U=\frac {1.8}{2*1}=0.9

Therefore, utilization time by 2 employees is 0.9

<u>Expected average waiting time </u>

T_e=(\frac {T}{n*T_i})*0.5(C_{vi}^{2}+C_{vp}^{2})*(\frac{U^{\sqrt{2(n+1)}-1}}{1-U})

Where T_e is expected average waiting time and the other symbols as already defined

Substituting 1.5 for C_{vp}, 1 for C_{vi}, 0.9 for U, 2 for n, 1 for T_iand 1.8 for T

T_e=(\frac {1.8}{2*1})*0.5(1^{2}+1.5^{2})*(\frac{0.9^{\sqrt{2(2+1)}-1}}{1-0.9})

T_e=0.9*1.625*8.583709=12.55367 days  and rounding off to 2 decimal places we obtain 12.55 days

Therefore, expected duration between order received and beginning of production is approximately 12.55 days

7 0
3 years ago
Suppose that you want to recreate shulte's study in the great wicomico river and make nine reef complexes as shown above. you wo
anyanavicka [17]

Answer:

The best sampling protocol to be used here include <em><u>Random Sampling approach</u></em> to select sites on different reef types from several of the reef complexes.

Explanation:

Random sampling is a part of the sampling technique in which each sample has an equal probability of being chosen.

Simple random sampling is most appropriate when the entire population from which the sample is taken is homogeneous. The sample here is Oyster Density.

Another justification for the use of Random sampling is the size of the population. We are talking about nine reef complexes here. The advantages of a simple random sample include its ease of use and its accurate representation of the larger population.

Cheers!

5 0
3 years ago
What is the maximum amount that OSHA can impose as as penalty on an employer for each willful violation
mixas84 [53]
For each willful violation $129,336 per violation
8 0
3 years ago
An ad for the General Electric Advantium microwave shows people rushing from one place to another and has the headline, "If your
kumpel [21]

Answer:

lifestyle

Explanation:

Based on the information provided within the question it seems that this is an example of the use of a lifestyle executional style. This is a style that refers to demonstrating how a certain product would be useful to an individuals lifestyle choice. Which in this scenario the ad for the microwave is catering to individuals with a hectic lifestyle that are always rushing from place to place and need a fast home cooked meal.

5 0
4 years ago
D. L. Tuckers has $48,000 of debt outstanding that is selling at par and has a coupon rate of 6.75 percent. The tax rate is 35 p
RUDIKE [14]

Answer:

$16,800 ($1,134 tax shield discounted at 6.75% to infinity)

Explanation:

Since debt interest payment is tax deductible, D.L. Tuckers, will enjoy an annual tax shield from the interest payment. This is computed as follows.

Debt Outstanding: $48,000

Interest payment: 6.75% * $48,000 = $3,240

Let's assume the in a given year, the profit of the Company was $x.

The tax payable on the profit (without the shield from debt interest) would be

= $x * 35% = 0.35x

However, due to the tax shield, the taxable profit of the Company will be reduced by the interest payment.

Taxable Profit = $x - $3,240

Tax payable = 35% * (x - 3,240) = 0.35x - 1,134

Thus, as a result of the tax shield from interest payment, the tax payable by the company is reduced by $1,134. This will recur annually since the company intends to keep this level of debt financing for the foreseeable future.

The effective interest payable (after tax) can also be computed using the formula below.

Effective after tax interest = Debt Interest * (1-Tax Rate)

= $3,240 * (1 - 35%)

= $3,240 * 65% = $2,106.

With an effective after tax interest of $2,106, the tax shield is the difference between the actual interest and the effective after tax interest

Tax shield = $3,240 - $2,106 = $1,134

Therefore, the present value of the tax shield is derived by discounting the tax shield with the appropriate discount rate, assumed to be the coupon rate in this case.

PV of Tax shield = \frac{Tax Shield}{Coupon Rate}

= \frac{1,134}{0.0675}

PV of Tax Shield = $16,800.

5 0
4 years ago
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