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Readme [11.4K]
2 years ago
13

Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours

after case creation. Which feature should an administrator use to fulfill this requirement?
A. Case Escalation Rule
B. Formula field
C. Assignment Rule
D. Omni-Channel Supervisor
Computers and Technology
1 answer:
weqwewe [10]2 years ago
3 0

The feature that the administrator has to use to fulfill this requirement is a  Case Escalation Rule.

The answer to this question is option A.

<h3>What is a case escalation rule?</h3>

This is what is used to reroute a case. It has the ability of passing notifications to a user after a given length of time has gone by.

With this rule the person would be able to make the choice is the case is to be escalated or if it should be passed to a different user.

Read more on the Case Escalation Rule here:

brainly.com/question/14161284?referrer=searchResults

An escalation rule automatically reroutes a case and can notify a user if the case remains open after a certain period of time has passed. With an escalation rule, you can: Choose to escalate a case to a queue or to another user.

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In this lab, you complete a Python program that calculates an employee's annual bonus. Input is an employee's first name, last n
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Answer:

The program is as follows (See attachment)

Comments are used to explain some lines

Fname = input("Enter Employee First Name: ")

Lname = input("Enter Employee Last Name: ")

Salary = float(input("Enter Employee Salary: "))

Ratings = int(float(input("Enter Employee Ratings: ")))

#Initialize bonus rate to 0; This will be used if ratings is 4 or 4

bonusRate = 0.0

if Ratings == 1:

       bonusRate =0.25 #If ratings is 1, bonus rate is 0.25

elif Ratings == 2:

       bonusRate = 0.15 #If ratings is 2, bonus rate is 0.15

elif Ratings == 3:

       bonusRate = 0.1 #If ratings is 3, bonus rate is 0.1

bonus = Salary * bonusRate

print(Lname+" "+Fname+"'s employee bonus is "+str(bonus))

#End of Program

Explanation:

The program saves the employee's first name and last name in variables Fname and Lname, respectively

The employee's salary is saved as float datatype in variable Salary

The employee's ratings is saved as int datatype in variable Ratings

For ratings greater than or equal to 4, the bonusRate is set to 0.0; this is done on line 6 of the program

Line 7 to 12 check if employee Ratings is 1, 2 or 3 and the respective bonusRate is used

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Line 14 prints the employee's bonus

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Answer:

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Explanation:

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See explaination

Explanation:

# shapes.py

import math class Circle: def __init__(self, radius = 0): self.__radius = radius self.__area = math.pi * self.__radius ** 2 self.__circumference = 2 * math.pi * self.__radius def set_radius(self, radius): self.__radius = radius self.__area = math.pi * self.__radius ** 2 self.__circumference = 2 * math.pi * self.__radius def get_radius(self): return self.__radius def get_area(self): return self.__area def get_circumference(self): return self.__circumference class Rectangle: def __init__(self, length = 0, breadth = 0): self.__length = length self.__breadth = breadth self.__calc_area() self.__calc_perimeter() def __calc_area(self): self.__area = self.__length * self.__breadth def __calc_perimeter(self): self.__perimeter = 2 * (self.__length + self.__breadth) def set_length(self, length): self.__length = length self.__calc_area() self.__calc_perimeter() def set_breadth(self, breadth): self.__breadth = breadth self.__calc_area() self.__calc_perimeter() def get_length(self): return self.__length def get_breadth(self): return self.__breadth def get_area(self): return self.__area def get_perimeter(self): return self.__perimeter

# testShapes.py (Main program)

import shapes if __name__ == "__main__": print("a. Circle") print("b. Rectangle") choice = input("\nChoose a Shape to continue: ") if choice == "a": radius = int(input("\nEnter Radius of the Circle: ")) myCircle = shapes.Circle(radius) print("\nArea of Circle:", myCircle.get_area()) print("Circumference of Circle:", myCircle.get_circumference()) reset = input("Do you want to change Radius (y/n): ") if reset == "y" or reset == "Y": radius = int(input("\nEnter new Radius of the Circle: ")) myCircle = shapes.Circle(radius) print("\nArea of Circle:", myCircle.get_area()) print("Circumference of Circle:", myCircle.get_circumference()) elif choice == "b": length = int(input("\nEnter length of Rectangle: ")) breadth = int(input("Enter breadth of Rectangle: ")) myRectangle = shapes.Rectangle(length, breadth) print("\nArea of Rectangle:", myRectangle.get_area()) print("Perimeter of Rectangle:", myRectangle.get_perimeter()) reset = input("Do you want to change Length and Breadth (y/n): ") if reset == "y" or reset == "Y": length = int(input("\nEnter new length of Rectangle: ")) breadth = int(input("Enter new breadth of Rectangle: ")) myRectangle = shapes.Rectangle(length, breadth) print("\nArea of Rectangle:", myRectangle.get_area()) print("Perimeter of Rectangle:", myRectangle.get_perimeter()) else: print("Invalid choice!!! \'", choice, "\'\nExiting...")

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Answer:

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Explanation:

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