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Readme [11.4K]
2 years ago
13

Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours

after case creation. Which feature should an administrator use to fulfill this requirement?
A. Case Escalation Rule
B. Formula field
C. Assignment Rule
D. Omni-Channel Supervisor
Computers and Technology
1 answer:
weqwewe [10]2 years ago
3 0

The feature that the administrator has to use to fulfill this requirement is a  Case Escalation Rule.

The answer to this question is option A.

<h3>What is a case escalation rule?</h3>

This is what is used to reroute a case. It has the ability of passing notifications to a user after a given length of time has gone by.

With this rule the person would be able to make the choice is the case is to be escalated or if it should be passed to a different user.

Read more on the Case Escalation Rule here:

brainly.com/question/14161284?referrer=searchResults

An escalation rule automatically reroutes a case and can notify a user if the case remains open after a certain period of time has passed. With an escalation rule, you can: Choose to escalate a case to a queue or to another user.

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Answer and Explanation:

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What formula would you enter to add the values in cells b4, b5, and b6?
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4 years ago
Instructions
e-lub [12.9K]

Answer:

See explaination

Explanation:

dateType.h

#ifndef dateType_H

#define dateType_H

class dateType

{

public:

void setDate(int month, int day, int year);

//Function to set the date.

//The member variables dMonth, dDay, and dYear are set

//according to the parameters.

//Postcondition: dMonth = month; dDay = day;

// dYear = year

int getDay() const;

//Function to return the day.

//Postcondition: The value of dDay is returned.

int getMonth() const;

//Function to return the month.

//Postcondition: The value of dMonth is returned.

int getYear() const;

//Function to return the year.

//Postcondition: The value of dYear is returned.

void printDate() const;

//Function to output the date in the form mm-dd-yyyy.

void isLeapYear() const;

dateType(int month = 1, int day = 1, int year = 1900);

//Constructor to set the date

//The member variables dMonth, dDay, and dYear are set

//according to the parameters.

//Postcondition: dMonth = month; dDay = day; dYear = year;

// If no values are specified, the default

// values are used to initialize the member

// variables.

private:

int dMonth; //variable to store the month

int dDay; //variable to store the day

int dYear; //variable to store the year

};

#endif

dateType.cpp

#include <iostream>

#include "dateType.h"

using namespace std;

void dateType::setDate(int month, int day, int year)

{

// Checking month is valid

while(month<1 || month>12)

{

cout << "Enterd month "<<month<< " is wrong"<<endl;

cout << "Enter correct month"<<endl;

cin>>month;

}

dMonth = month;

// Checking date is valid

while(day<1 || day>31)

{

cout << "Enterd date "<<day<<" is wrong"<<endl;

cout<<"Enter correct date"<<endl;

cin>>day;

}

dDay = day;

int count_digits = 0;

int flag=0;

int year1;

// Counting number of digits in year

while(flag==0)

{

year1=year;

count_digits=0;

while (year) {

year /= 10;

count_digits++;

}

if(count_digits != 4)

{

cout << "Enterd year "<<year1<<" is wrong"<<endl;

cout<<"Enter correct year"<<endl;

cin>>year;

flag=0;

}

else

flag=1;

}

dYear = year1;

}

int dateType::getDay() const

{

return dDay;

}

int dateType::getMonth() const

{

return dMonth;

}

int dateType::getYear() const

{

return dYear;

}

void dateType::printDate() const

{

cout << dMonth << "-" << dDay << "-" << dYear;

}

void dateType::isLeapYear() const

{

if ( dYear%400 == 0)

cout<<endl<<dYear<< " is leap year.\n";

else if ( dYear%100 == 0)

cout<<endl<<dYear<< " is leap year.\n";

else if ( dYear%4 == 0 )

cout<<endl<<dYear<< " is leap year.\n";

else

cout<<endl<<dYear<< " is not leap year.\n";

}

//Constructor with parameters

dateType::dateType(int month, int day, int year)

{

// Checking month is valid

while(month<1 || month>12)

{

cout << "Enterd month "<<month<< " is wrong"<<endl;

cout << "Enter correct month"<<endl;

cin>>month;

}

dMonth = month;

// Checking date is valid

while(day<1 || day>31)

{

cout << "Enterd date "<<day<<" is wrong"<<endl;

cout<<"Enter correct date"<<endl;

cin>>day;

}

dDay = day;

int count_digits = 0;

int flag=0;

int year1;

// Counting number of digits in year

while(flag==0)

{

year1=year;

count_digits=0;

while (year) {

year /= 10;

count_digits++;

}

if(count_digits != 4)

{

cout << "Enterd year "<<year1<<" is wrong"<<endl;

cout<<"Enter correct year"<<endl;

cin>>year;

flag=0;

}

else

flag=1;

}

dYear = year1;

}

main.cpp

#include<iostream>

#include "dateType.h"

using namespace std;

int main()

{

dateType *dt1=new dateType();

cout<<"Date is "<<endl;

dt1->printDate();

cout<<endl;

dt1->isLeapYear();

cout<<endl;

dateType *dt2=new dateType(11,14,2019);

cout<<"Date is "<<endl;

dt2->printDate();

cout<<endl;

dt2->isLeapYear();

cout<<endl;

dt2->setDate(13,32,2016);

cout<<"Date is "<<endl;

dt2->printDate();

cout<<endl;

dt2->isLeapYear();

cout<<endl;

dt1->setDate(10,10,198);

cout<<"Date is "<<endl;

dt1->printDate();

cout<<endl;

dt1->isLeapYear();

cout<<endl;

system("pause");

return 0;

}

6 0
3 years ago
Câu 4. Trong môi trường lập trình CodeBlocks phím F9 dùng để: A. Biên dịch chương trình B. Chạy chương trình C. Soạn thảo chương
Debora [2.8K]

Answer:

câu trả lời là c nha

Explanation:

7 0
3 years ago
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