Answer:
It is a business letter written to find information.
Explanation:
this can be seen in the letter where writer is asking the department for help . it is clearly not a friendly letter because it is written to department where letters would be formal. third option is wrong because the letter is not asking to propose a change.
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Answer:
A sudden hush fell on the crowd as Mr. Summers cleared his throat and looked at the list.
Explanation:
The phrase from the excerpt that best reveals how the social environment shifts as the lottery begins is "A sudden hush fell on the crowd as Mr. Summers cleared his throat and looked at the list.".
This is because, by mentioning that there was a sudden silence in the crowd as the lottery numbers were about to be called shows that the social environment shifted as the announcement was about to be made.