Question

What would be the total cost of

Answer 1

1. The total cost of Software M over time is $10,000.

2. The total cost of Software X over time is $4,000.

Data and Calculations:

Cost of Software M = $12,000

Satisfaction rate with Software M = 95%

Cost of satisfaction level = $0

Cost of dissatisfaction level = $2,000

Percentage of not satisfied = 5%

The total cost of Software M over time is $10,000 {($12,000 x 95% - $0) + ($12,000 x 5% - $2,000)}.

Cost of Software X = $6,000

Satisfaction rate with Software X = 55%

Cost of satisfaction level = $0

Cost of dissatisfaction level = $18,000

Percentage of not satisfied = 45%

The total cost of Software M over time is $4,000 {($6,000 x 55% - $0) + ($6,000 x 45% - $2,000)}.

Learn more about total cost based on satisfaction ratio here: brainly.com/question/25940131